Senior Business Manager

Come join the office of Microsoft Business Operations (MBO)! Our organization is a global organization that powers the operational backbone of Microsofts commercial and consumer businesses. We orchestrate the end-to-end lifecycle of product and program launches revenue operations enterprise risk management and partner lifecycle servicesensuring Microsoft can transact scale and innovate with speed trust and compliance. MBO touches nearly every part of Microsofts business. We translate complex business problems into pragmatic executable steps enabling Microsoft to sell to new markets launch products faster and operate with agility and scale. Our organization leverages AI process improvement methodologies and a growth mindset to drive continuous improvement and compliance.

We are hiring an individual contributor Communications Leader for the Office of Microsoft Business Operations (MBO). This role will shape and advance MBOs mid- and long-term strategic narrative translating the organizations business priorities operational impact and transformation agenda into clear compelling communications that build understanding alignment and momentum. The leader will develop and orchestrate an integrated communications strategy that connects executive communications employee engagement leadership forums global events culture programs and digital channels into a cohesive high-impact storytelling engine. Working closely with MBO leadership and cross-functional partners this individual will ensure consistency of message while tailoring communications to distinct audiences helping employees and stakeholders understand MBOs role in enabling Microsoft to transact scale innovate and deliver with speed trust and compliance. Success requires strategic thinking exceptional storytelling strong editorial judgment and the ability to lead through influence across a complex global organization.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Key Accountabilities

• Strategic Narrative Leadership: This role requires a strategic communications leader who can shape and communicate MBOs key priorities and initiatives translating complex business strategy into clear compelling and differentiated narratives that connect workstreams and drive alignment. The leader will understand and segment audience needs adapting communications for executive messaging employee and cross-functional engagement partner communications and external storytelling.
• Executive & Leadership Communications: Partner with MBO leadership to shape clear compelling messages presentations and communications that translate MBOs priorities into aligned action across the organization. Ensure leadership meetings global events major announcements and other key forums are connected through a consistent narrative that reinforces MBOs business outcomes operating priorities and transformation agenda.
• Culture Activation: Lead MBO-wide culture activation by orchestrating an integrated portfolio of people programs including employee recognition learning and career development onboarding and other moments that strengthen connection capability and belonging. Partner across MBO leadership HR and key stakeholders to align program priorities sequencing communications and deliverycreating a cohesive employee experience that reinforces MBOs values and business priorities accelerates engagement and growth and helps new team members contribute quickly and effectively.
• Rhythm of business: Lead the Leadership Teams rhythm of business by driving an effective operating cadence across leadership HR finance and cross-functional forums ensuring agendas reviews priorities scorecards and follow-through are aligned to business goals and enable clear decision-making accountability and execution.
• Leadership Effectiveness: Drive strategic initiatives process improvement and thought leadership to enhance organizational complex information from various sources to tell clear and compelling stories. Create and own leadership & extended leadership team processes and agendas including follow-through and related communications to enable successful leadership of the organization. Participate as a valued leadership team member and offer perspectives to influence key strategic decisions. Maximize the effectiveness of theleadership team by helping balance priorities communicate effectivelyunderstand performance-to-value drivers and connect with the team.
• AI Transformation Strategy & Leadership: Identify AI opportunities define futurestate role evolution and guide the organizations shift to AIpowered operating models. Lead change management programs that prepare teams for AIdriven transformation leveraging lessons from internal change management panels and crossfunctional best practices. Accelerate AI fluency and skills development across roles define guardrails and enterprisewide standards for AI usage integration and workforce impact. Shape the narrative around AI transformation telling compelling stories about role evolution productivity gains and cultural shifts. Provide executiveready insights into market trends in AI transformation roles and the ROI of AI adoption.

Competencies

• Executive Communication & Storytelling: Synthesizes complex inputs into clear compelling narratives to enable leadership clarity and decision-making.
• Strategic Clarity & Enterprise Thinking: Connects long-range strategy to execution; translates ambiguous priorities into clear direction plans and outcomes across the organization.
• Execution Excellence & Operational Rigor: Drives disciplined execution through operating rhythms (ROB) clear accountability and measurable outcomes; removes blockers and ensures follow-through.
• Influence & Cross-Org Leadership: Leads without authority across stakeholders; builds trust aligns priorities and drives decisions in complex matrixed environments.
• Business Acumen: Applies data insights and financial understanding to drive decisions trade-offs and performance improvement.
• Transformation & Change Leadership: Drives adoption of new ways of working (e.g. AI processes operating models); leads structured change across teams and stakeholders.
• Organizational Effectiveness & Systems Thinking: Improves how the organization operates at scaleprocesses governance and cadenceto increase efficiency and impact.
• Trusted Advisor Mindset: Acts as a strategic partner to leadership providing independent data-driven perspective and exercising sound judgment and discretion.

Required Qualifications

• Bachelors Degree in Business Operations Finance or related field AND 6 years experience in program management process management or process improvement OR equivalent experience.

Preferred Qualifications:

• Masters Degree in Business Operations Finance or related field AND 8 years experience in program management process management or process improvement OR Bachelors Degree in Business Operations Finance or related field AND 12 years experience in program management process management or process improvement OR equivalent experience.
• 6 years experience supporting senior executives in an executive communications role
• 4 years experience in technology AI cloud operations or partner ecosystems
• Effective storytelling and narrative-building capabilities with the ability to influence across complex matrixed organizations
  Experience working with or advising senior executives

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116900 - $203600 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $148400 - $222600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC