Senior BESS Service Technician

We begin with dreams. Dreams drive our motivation. Dreams are our future. The worlds dreams peoples dreams our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the worlds and peoples tomorrows; the worlds first the worlds best technologies and products; we will continue our part in creating a better society.

Job Summary

Nidec is the worlds leading manufacturer of electric motors drives and controls powering nearly everything that spins and moves from smartphones and household appliances to electric vehicles factories data centers aircraft and critical infrastructure.

Founded in 1973 and headquartered in Kyoto Japan Nidec operates more than 300 group companies across 40 countries with over 100000 employees worldwide. Rooted in Japanese craftsmanship and continuous improvement we combine global capability with local expertise to solve complex challenges and keep the world moving.

Job Description

Role Overview
The Senior BESS Service Technician functions as the highestlevel individual contributor within the Field Service Representative career path. The role independently manages complex service engagements supports critical customer operations and resolves nonroutine service challenges. Success is demonstrated through exceptional service execution strong customer relationships minimized service risk and leadership in field service best practices.

Key Responsibilities
SeniorLevel Field Service Execution & Ownership

• Independently lead and execute advanced nonroutine field service activities including installations maintenance repairs inspections and system support
• Manage highpriority complex or escalated service engagements with significant customer impact
• Serve as the primary onsite representative during critical service events or outages
• Make fieldlevel decisions to balance safety service quality customer needs and operational risk

Customer Leadership & Relationship Management

• Act as a trusted senior onsite contact for customer leadership and key stakeholders
• Communicate service plans findings risks and outcomes clearly and professionally
• Manage customer expectations during complex or disruptive service situations
• Protect and strengthen longterm customer relationships through professionalism and results

Safety Compliance & Risk Leadership

• Demonstrate leadership in safety culture and compliance with all site environmental and company requirements
• Identify and mitigate safety quality and procedural risks in the field
  Serve as an escalation point for safety or compliance issues during service execution
• Support regulatory inspections audits or customer compliance reviews as needed

Documentation Reporting & Systems Expertise

• Ensure accurate detailed and timely completion of service documentation reports and work orders
• Verify service records observations and materials usage for completeness and accuracy
• Analyze service data and trends to identify recurring issues or improvement opportunities

Coordination & CrossFunctional Collaboration

• Coordinate service activities involving Field Service Representatives Engineers Technicians and Coordinators
• Work closely with operations engineering logistics and service leadership to resolve complex issues
• Support planning and execution of major service initiatives outages or enterprise customer events

Mentorship Training & Continuous Improvement

• Provide mentoring training and work guidance to other Field Service employees
• Review service work for quality accuracy and adherence to procedures
• Share best practices lessons learned and service standards across the field organization
• Contribute to development and refinement of service procedures and training materials

Qualifications
Education & Experience

• High school diploma or equivalent required
• Associate degree technical training or equivalent experience preferred
• Minimum 7 years of progressive field service customer service or technical support experience reflecting seniorlevel capability
• Ability and willingness to travel extensively to customer or job sites
  

Knowledge Skills & Abilities

• Expertlevel knowledge of field service operations and customer support practices
• Proven ability to independently manage complex highpressure service environments
• Strong problemsolving decisionmaking and riskmanagement skills
• Exceptional customerservice communication and interpersonal skills
• High attention to safety quality and documentation accuracy
• Ability to lead mentor and influence others without direct authority
• Strong organizational skills and ability to manage competing priorities
  Demonstrated professionalism judgment and accountability

Additional Job Details

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age gender gender identity sexual orientation race color genetic information religious creed national origin physical or mental disability protected veteran status or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant please visit the following website: Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.