Senior Associate, Salesforce System Administrator

Position Overview:

The Salesforce System Administrator is a key member of KIPP NYCs Shared Services Team responsible for the administration optimization and continuous improvement of the organizations Salesforce platform. This role plays a critical part in supporting the systems that power student recruitment and enrollment family engagement marketing and advancement helping to ensure an exceptional experience for prospective families current families donors and internal stakeholders.

Reporting to the Director of Application Services the Salesforce System Administrator partners closely with Student Recruitment & Enrollment Marketing & Communications Advancement Technology and school-based teams to maintain system integrity improve business processes and develop scalable solutions that support organizational priorities.

This role requires a collaborative customer-focused professional who enjoys solving complex problems building efficient systems and leveraging technology to improve operational effectiveness and the experiences of students families and staff.

This is a full-time position with a hybrid schedule requiring a minimum of three in-person days per week based out of our KIPP NYC Midtown Manhattan office. The role also includes travel to KIPP NYC campuses across the Bronx Brooklyn and Manhattan. The cadence and frequency of school visits will be determined by your leadership team.

Duties and Responsibilities:

General responsibilities include (but are not limited to):

Salesforce Administration & Platform Management

• Administer and maintain KIPP NYCs Salesforce platform ensuring system stability performance and reliability.
• Manage user provisioning permissions profiles licensing page layouts objects fields workflows and system configuration.
• Build and maintain reports dashboards and automated processes that support organizational decision-making.
• Monitor platform health data quality user adoption and system performance.
• Maintain system documentation and ensure platform configurations reflect evolving organizational needs.
• Identify opportunities for automation system enhancements and process improvements that increase efficiency and improve the user experience.
• Gather business requirements and partner with internal stakeholders and vendors to implement scalable Salesforce solutions.

Student Recruitment & Enrollment

• Support the end-to-end student recruitment and enrollment lifecycle including lead management applications lotteries waitlists registration and onboarding.
• Partner with Student Recruitment & Enrollment teams to streamline operational workflows and reduce manual processes.
• Support integrations between Salesforce PowerSchool and other student information and enrollment systems.
• Develop reports and dashboards that help regional and school-based teams monitor enrollment progress and make data-informed decisions.

Marketing & Family Engagement

• Support Salesforce Marketing Cloud and integrated communication platforms used for family outreach and engagement.
• Manage audience segmentation communication preferences and campaign tracking.
• Support the setup and monitoring of automated communications related to recruitment enrollment registration and family engagement.
• Partner with Marketing & Communications teams to improve campaign performance reporting and family communication strategies.

Advancement & Development

• Support Advancement operations including donor relationship management prospect tracking gift processing and grant management.
• Partner with Advancement teams to improve fundraising workflows and data management practices.
• Support integrations with fundraising platforms and third-party donor management tools.
• Maintain accurate constituent data and reporting to support fundraising strategy and stewardship.

Reporting Analytics & Data Quality

• Develop reports dashboards and data visualizations that provide actionable insights for regional and school-based teams.
• Monitor and improve data quality through duplicate management validation rules governance processes and routine audits.
• Analyze trends and partner with stakeholders to identify opportunities for operational improvement.
• Promote best practices for data integrity and effective system usage across departments.

Training & Stakeholder Support

• Serve as the primary Tier 1 support contact for Salesforce users across the organization.
• Troubleshoot user issues and coordinate with vendors or internal technology teams when escalation is needed.
• Develop user guides documentation and training materials that support effective platform adoption.
• Deliver training sessions and ongoing support for new and existing users.
• Build strong relationships across departments by providing responsive solutions-oriented customer service and technical support.

Qualifications :

• Bachelors degree preferred or equivalent combination of education and experience.
• Salesforce system administration experience strongly preferred
• Salesforce Administrator Certification preferred.
• Minimum of two years of experience administering Salesforce or comparable CRM platforms.
• Experience supporting Student Recruitment & Enrollment Marketing Advancement or customer relationship management processes preferred.
• Experience with Salesforce Education Cloud Experience Cloud Marketing Cloud or related Salesforce products preferred.
• Knowledge of system integrations data synchronization automation tools and reporting.
• Strong analytical organizational and problem-solving skills with exceptional attention to detail.
• Experience developing reports dashboards and data visualizations to support business decision-making.
• Excellent written verbal and interpersonal communication skills.
• Ability to translate technical concepts into accessible solutions for non-technical users.
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-service mindset with a commitment to continuous improvement and operational excellence.
• Demonstrated ability to build productive relationships across diverse stakeholder groups.
• Deep commitment to KIPP NYCs mission and belief that strong operational systems contribute to excellent experiences for students families and staff.
• Demonstrates KIPP NYCs core values of zest grit hope social intelligence gratitude and a sense of humor.

Additional Information :

Compensation & Benefits:

KIPP NYC offers a salary ranging from $71070 - $85490 per year. Salary ranges at KIPP NYC are standardized based on role level and role function. Individual salaries are determined through a lens of equity accounting for years of experience relevant to the role and scope of responsibilities and are benchmarked against others within the same salary band.

KIPP NYC offers a generous benefits package including but not limited to the following:

• Robust benefits that include medical dental and vision. 
• 403(b) retirement plan with a 50% match after 6 months. 
• Generous Time-Off aligned with the school calendar
• Up to 12 weeks of 100% parental leave. 
• Bright Horizon Back-up Child and Elder care.
• Employer-paid Life Insurance and Short-term/Long-term disability.
• Employee incentives include 8 Weeks paid Sabbatical after 10 years annual professional development funds and tuition reimbursement.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.

This is a full-time in-person role based in New York City and will require travel to our schools. If you are not in a school-based position the cadence and frequency of travel to schools is determined by your leadership team. If you relocate outside of a commutable distance or out of the state of NY your employment will be subject to review which may include separation from KIPP NYC. It is important that you notify HR if you move or have plans to relocate.

KIPP NYC LLC does not offer visa sponsorship or work authorization. 

KIPP NYC LLC is committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving students and families throughout New York City. 

KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Remote Work :

No

Employment Type :

Full-time