Senior Applied AI Engineer

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools training or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train enable and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand verify and improve care in the home. We expand access to care reduce reliance on higher-cost settings and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans providers and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

Company Mission

Making family care possible. At Abby Care we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay tools or support. Our mission is to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered family-first care platform to efficiently deliver care improve health outcomes and provide a best-in-class experience nationwide. We are backed by top mission-driven investors and are building a high-caliber team across technology operations and healthcare.

The Role

At Abby Care we are building AI-powered technology designed to transform care delivery and seamlessly scale complex healthcare operations. We are focused on creating measurable impact for caregivers families and internal teams through robust intelligent systems.

Were looking for a Senior Applied AI Engineer to build production-grade AI systems that automate and augment critical workflows across the organization. This is a hands-on zero-to-one engineering role focused on translating ambiguous operational problems into reliable secure and highly scalable AI solutions. You will report to the Head of Engineering and work closely with Engineering Product Design Data and Operations.

You will own the end-to-end lifecycle of our customer-facing AI products. To ensure these solutions are practical and impactful you will collaborate closely with Product Design Data and Operations effectively bridging the gap between complex technical tradeoffs and real-world care delivery.

Key Responsibilities

• Build and ship production AI systems end to end from problem definition to deployment and iteration.

• Develop AI agents and workflow automation systems that can reason over context use tools and integrate with internal platforms.

• Design evaluation frameworks datasets metrics and feedback loops to measure and improve AI system quality.

• Apply LLMs multimodal models RAG structured extraction and tool use to real-world healthcare workflows.

• Partner with Engineering Product Data and Operations to integrate AI capabilities into Abby Cares products and internal systems.

• Improve reliability observability guardrails and human-in-the-loop review mechanisms for production AI systems.

• Stay close to frontier AI capabilities and apply them pragmatically to create business and operational leverage.

Requirements

• 5 years of software engineering applied AI machine learning or related technical experience.

• Strong experience building and shipping production software systems.

• Hands-on experience with modern AI systems including LLMs RAG agents structured extraction classification or workflow automation.

• Strong programming skills and ability to work across backend systems APIs data pipelines and AI orchestration layers.

• Practical experience with prompt engineering tool use retrieval model selection context management and failure analysis.

• Experience designing evaluation methodologies for AI systems including quality metrics test sets human review loops and error analysis.

• Strong system design judgment around reliability scalability observability and maintainability.

• High ownership strong execution and comfort operating in a fast-paced startup environment.

Preferred

• Experience building agentic systems AI copilots or workflow automation in production.

• Experience with multimodal AI OCR document understanding or structured data extraction.

• Experience in healthcare insurance caregiving or other regulated and operations-heavy domains.

• Experience with human-in-the-loop systems auditability and quality assurance workflows.

• Experience with knowledge graphs ontologies entity resolution or structured knowledge representation.

• Prior startup or zero-to-one product development experience.

Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.

• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options including a $0 deductible PPO and a company-funded HSA alongside employer-paid life and disability insurance.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions optional FSA and commuter benefits and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave so you can focus on bonding and adjusting to life as your family grows.

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family building strong lasting relationships. We continually ask ourselves Would we want this for our own families

2. Urgency with Precision
   Millions of families are waiting for care and they cannot wait therefore this is not your typical 9 to 5 job. We match their urgency with our own delivering exceptional care without compromise. Here speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect kindness memes and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine Whats Possible
   We are here to make healthcare better which means asking hard questions challenging outdated systems and finding smarter more compassionate ways to deliver care.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience education and skills found in online profiles resumes and job applications against job requirements. We believe that these tools help ensure objective data-based decisions during the hiring process however all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process contact .

Required Experience:

Senior IC