Senior AI-Enabled DevOps Engineer

PointClickCare

Job Location:

Salt Lake, UT - USA

Monthly Salary: $ 134000 - 149000

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.

At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

PointClickCare builds cloud platforms that power safer more connected care for millions of patients. As a Senior DevOps Engineer you will design build and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You are a strong individual contributor who owns complex systems end-to-end improves reliability and automation and partners closely with software and data teams to bring services and models into production. You balance delivery and quality applying DevOps and SRE best practices to improve developer velocity system reliability and operational insight.

Who youll work with:

You will be part of our growing team of top engineers with the ability to directly impact the success of the organization. Youll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. Youll work day to day with the Software Engineering team as well as our IT team.

What youll be doing day to day:

- Design implement and operate cloud-native infrastructure for production workloads.
- Build and maintain CI/CD pipelines for applications and ML systems.
- Develop and manage infrastructure-as-code to ensure consistency scalability and repeatability.
- Improve deployment reliability through automation testing and rollout strategies.
- Support AI/ML workloads including model deployment scaling and monitoring.
- Integrate AI-assisted tools into DevOps workflows to improve:
- Alert quality and noise reduction
- Incident triage and root-cause analysis
- Capacity planning and performance optimization
- Design and maintain observability solutions using metrics logs and traces.
- Participate in on-call rotations and lead incident response for complex issues.
- Continuously improve system resilience through proactive automation.
- Partner with application platform and data teams to deliver reliable systems.
- Provide technical guidance and code reviews for devops team members.
- Contribute to architecture discussions and influence technical direction within your domain.
- Document standards runbooks and best practices.
- Participate in on-call rotations

What youll bring:

- Strong Hands-On Expertise
- Ability to own systems from design through production support. Design and setup end to end CI/CD Pipelines.
- Practical understanding of distributed systems and cloud infrastructure.
- Bias toward automation observability and operational excellence.
- Growth-Oriented Leadership
- Willingness to mentor and support teammates.
- Comfort collaborating across functions and advocating for better practices.
- Ability to communicate trade-offs clearly and constructively.
- Strong knowledge of containerization and orchestration (Docker Kubernetes).
- Experience with monitoring and observability tools (Prometheus Grafana ELK Datadog).
- Solid understanding of networking security principles and high-availability architectures.
- Strong problem-solving skills and ability to work in complex distributed environments.

Skills and experience were looking for:

Must-haves

- 5-8 years of progressive experience designing and implementing large-scale automated infrastructure and CI/CD Pipelines
- Strong experience with cloud platforms (AWS GCP or Azure).

- Hands-on expertise in:
- cloud-native architectures and microservices.
- Infrastructure as Code (Terraform IaC 2.0 etc.)
- Containers and Kubernetes
- CI/CD systems (GitHub Actions GitLab CI Jenkins ArgoCD)
- Strong knowledge-level of CI/CD best practices GitOps workflows and deployment strategies (blue/green canary)
- Proficiency in scripting or programming (Python Bash Go etc.).
- Demonstrated ability to write custom scripts for deployment monitoring and system tasks.
- Experience with monitoring logging and alerting tools.
- Exposure to AI/ML workloads.

Nice-to-haves

-3 years in healthcare technology or other highly regulated SaaS environments (financial services government

- Experience with AI-driven monitoring or AIOps tools

- Knowledge of cloud cost optimization strategies.

- Advanced certifications: AWS Certified DevOps Engineer-Professional Microsoft Certified DevOps Engineer Expert Certified Kubernetes Administrator (CKA)

- Experience with security automation and DevSecOps practices.

Education

- 3 years in healthcare technology or other highly regulated SaaS environments (financial services government)
- Experience with AI-driven monitoring or AIOps tools.
- Knowledge of cloud cost optimization strategies.
- Advanced certifications: AWS Certified DevOps Engineer-Professional Microsoft Certified DevOps Engineer Expert Certified Kubernetes Administrator (CKA)
- Experience with security automation and DevSecOps practices.

How we work:

Were transparentworking in the open as one team using OKRs cross-functional retrospectives and public roadmaps. We confront problems courageously with blameless root cause analyses not blame. Were data-driven using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. Were accountable for outcomes not just activities aligning our work to customer and business results. We experiment with strong opinions loosely held testing concepts and feasibility before committing. We think big act small and move fastusing Scrum delivery plans and frequent milestones. Were inclusive creating space to listen and learn growing an Ally Community to support equity and career growth.

#LI-AJ1

#LI-Remote

$134000 - $149000 a year

At PointClickCare base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $134000 - $149000 bonus or commission equity benefits. Compensation is assessed individually and aligned to experience skills and market context. Our salary ranges are determined by job and level.

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team: emailprotected

PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC