Senior Administrative Specialist

Essential functions are fundamental core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive employees can complete job duties of a similar kind not specifically listed here.

• Serves as a liaison with internal and external contacts customers clients and/or the public to coordinate various activities respond to inquiries and provide guidance and consultation on administrative matters.
• Creates formatted documents generates and shares presentations manages schedules develops and manages spreadsheets assists in maintaining policies procedures guidelines or training manuals and maintains information in databases.
• Delivers excellent customer service in-person electronically or by written communication.
• Applies and explains agency services laws rules regulations standards policies and procedures.
• Creates and maintains a variety of record-keeping systems or logs to file track and retrieve documents or other information and ensures records are maintained in compliance with retention schedules.
• Assists higher-level staff with decision making and monitoring of key operational/program indicators by collecting/organizing data preparing reports supporting performance tracking and dashboard maintenance or performing related support work.
• Reviews processes and evaluates information for completeness accuracy and conformity with applicable laws rules and regulations. Resolves discrepancies deficiencies in information or other issues.
• Drafts manages and distributes communications and other materials for public and/or internal use.
• Coordinates administrative elements of projects including tracking timelines scheduling documenting progress and facilitating communication between team members.
• Uses automated information systems and computer software to enter update modify delete retrieve and report on data.
• Orders and maintains office supplies and equipment.
• Plans and coordinates meetings hearings or conferences and makes travel arrangements.
• May approve or recommend approval/denial of requests/information within established standards and guidelines.
• Performs other related duties as required.

JOB REQUIREMENTS for Senior Administrative Specialist
Applicants must have education training and/or experience demonstrating competence in each of the following areas:

1. One year of experience in performing administrative specialist work such as composing official documents drafting and distributing communications or other materials tracking and resolving issues with workflow assisting with research special projects or data/information management or other similar work in support of administrative technical program and/or office operations.
2. One year of experience in using standard computer software/applications to create documents develop spreadsheets or maintain/update databases.
3. One year of experience in collecting compiling and evaluating data from multiple sources to prepare reports letters or other administrative documents.
4. Six months experience in providing guidance and consultation to management customers and others on administrative matters.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

To learn more about the comprehensive benefit package please visit our website at Process