Senior Acute Patient Access Services Representative

At Banner Health youre not just taking a jobyoure joining our mission of Healthcare made easier so life can be better. As a Patient Access Services Representative in Tucson AZ you will be the vital first point of contact for patients entering our care. Whether its a warm greeting at the front desk or expertly navigating insurance details your impact will be felt from the very first moment.

Where Youll Work:

Tucson is more than just a cityits a vibrant tapestry of culture nature and history. With over 350 days of sunshine a year a thriving arts scene world-renowned cuisine and easy access to some of the most stunning desert landscapes in the Southwest Tucson offers a unique blend of urban charm and outdoor adventure.

What Youll Do:

Greet patients ensure patient safety using positive identification protocols verify insurance and process registration quickly and compassionately.

Collect patient financial liability and assist with financial counseling where needed.

Ensure all documentation is accurate secure and compliant.

Collaborate with clinical teams to optimize patient flow and satisfaction.

Use multi-system technology to streamline patient offerings intake and record-keeping.

Youre a Great Fit If You:

Thrive in fast-paced environments (like ERs clinics or specialty care).

Have stellar communication skills and a high emotional IQ.

Are detail-oriented tech-savvy and a natural problem-solver.

Have experience in patient access scheduling or front-office healthcare preferred (but we will train the right person!).

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health dental vision 401(k) with company match 403(b) and tuition aid. Additional coverage options are available to support everything that makes you uniquely you. These include Pet Insurance Medical and Financial wellness plans ID theft protection Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Hours and Schedule:

Must have medical registration experience!

Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.

Enjoy a flat rate $1/hour weekend and 18%-night shift differential when applicable.

Schedule: Thursday Friday and Saturday 6:00am to 6:00pm; mandatory holiday and weekend rotation.

Apply Today!

This position is responsible for conducting routine patient registrations may validate and/or obtain authorizations for same day procedures. Verifies eligibility and benefits generates patient estimates for services rendered and collects patient liability within established protocols. Demonstrates the ability to resolve customer issues and provides excellent customer service. This position provides training for new hires as well as support to any new workflows and processes implemented with staff and offers on-going guidance as needed for the Patient Access team. Senior Representatives function as the primary resource/subject matter expert (SME) for team member workflow questions and concerns. This position may require assisting with department callouts and/or staff scheduling. This position also may assist with reporting functions.

CORE FUNCTIONS

1. Executes all Patient Access Representative registration functions and responsibilities. Demonstrates consistent achievement of registration standards in alignment with department goals.

2. Serves as SME within the individuals respective department. May cover services that are 24/7. Disseminates and/or communicates education materials and updates to PAS staff. Works independently under regular supervision following structured work routines. Adapts to a high volume fast paced clinical environment by applying critical thinking and independent decision making. Prioritizes work to ensure timeliness of each patients registration. Assists management in overseeing the workflow for the given shift.

3. Demonstrates an advanced understanding of insurance guidelines for all services including advanced understanding of payer authorization guidelines. Verifies reads and comprehends insurance benefits and articulates a patients insurance benefits in terminology the patients or their agent can understand.

4. Discusses financial liability consistently with patient(s) and/or families including collection in full of patient liability assisting patients in applying for Banner Line of Credit and setting up payment plans.

5. Models Banner behaviors and values as an example to peers. Demonstrates a positive patient experience through interactions and effective communication including the ability to resolve customer issues.

6. Obtains federal/state compliance information consents and documentation required by the patients insurance plan(s). Accurately completes hospital-based compliance forms required by CMS.

7. Performs assigned functions such as transporting patients training new hire employees assisting with department callouts and/or scheduling including taking on-call assignments or conducting other work assignments of the Patient Access Services team.

Performs all functions according to established policies procedures regulatory and accreditation requirements as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Must have customer service skills or knowledge of patient financial services financial collecting services or insurance industry experience processes normally acquired over three or more years of work experience.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal oral and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software word processing spreadsheet database software and typing ability are required.

Employees working at Banner Behavioral Health Hospital BTMC Behavioral and BUMG BUMCT or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Associates degree in Business Management is preferred.

CHAA certification is preferred.

CRCR within 2 years of entering position preferred.

Previous patient access and/or cash collections experience is preferred. Work experience with the Companys systems and processes is preferred.

Additional related education and/or experience preferred.