Senior Account Manager

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Urban Elevator Services (UES) Arizona is searching for a highly motivated and experienced Account Manager to create and manage customer relationships through sales achievement situational problem solving and comprehensive account management. We see this role as a feeder to P&L and commercial leadership.

On a typical day you will:

• Manage a large portfolio of elevator units and customers.
• Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating insurance certificate requests billing questions call back concerns maintenance record requests and scheduling
• Build relationships by contacting customers on a rotational basis or as dictated by customer expectations
• Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics
• Manage and nurture account relationships to drive renewals and repair using technology telephony and virtual capabilities
• Conduct sales planners and needs assessment to inform account targeting efforts including expansion within existing installed base and renewal efforts
• Assist with customer concern resolution along with Operations including Service PM and Supervisor
• Use Otis sales tools to effectively track opportunities pipeline and forecast sales results

What you will need to be successful:

• High school diploma or equivalent required; bachelors degree preferred
• Excellent demonstrated customer service skills required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong presentation written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills goal-orientated and self-motivated with strong time management and organizational skills
• Previous sales experience preferred

What we offer:

• The chance to work for an industry-leading brand with an historic legacy

• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment you and your eligible dependents will receive comprehensive medical prescription drug dental and vision coverage.

• Enjoy three weeks of paid vacation along with paid company holidays

• We provide paid sick leave employee assistance and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

• Voluntary benefits including options for legal pet home and auto insurance.

• We offer generous birth/adoption and parental leave benefits as well as adoption assistance to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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