Senior Account Manager
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Job Summary
At Luxer One were committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments placing lockers in Libraries for a convenient pickup or solving package management challenges for corporate offices we dedicate ourselves to finding the best solutions for our customers.
The Luxer One Commercial division is seeking an enthusiastic driven customer-centric Senior Account Manager to join our growing team! Our Account Managers oversee the clients experience as they use our locker systems and ensure their needs are met on time. If you are a highly-motivated tech-savvy self-starter seeking a critically important role in a fast-paced environment then youve come to the right place.
- Proactively manage the client relationship and ensure the locker system continues to meet their ongoing needs
- Develop a strong knowledge base of the locker system to be able to support our clients
- Collaborate with Marketing on the production of Customer Case Studies which can be used as a sales enablement tool
- Collaborate with internal teams to address escalated customer service inquiries and opportunities for growth
- Assist the Project Management team with stalled clients to encourage immediate use of the system
- Analyze utilization data and targeting customers with high utilization for expansion opportunities
- Provide valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs
- Take on special projects to assist in the growth and development of the company
- Bachelors Degree preferred or equivalent work experience
- 5 years customer service or account management experience in a fast-paced environment
- A confident phone presence and effective email communication
- Previous experience with Zoho or other CRM
- Proficiency with Mac or Apple products
Every team member is expected to embody and champion our core values:
Do the Right Thing
Be Customer Obsessed
Respond Rapidly
Take Pride and Ownership
Be Solutions Driven
- Youll have opportunities to advance. Were fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow.
- As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion - and we have programs that bring us together on important issues and provide educational opportunities for all employees.
- Were there for you - 401k with matching generous PTO flexible work arrangements and excellent medical dental and vision - weve got you covered!
Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected status.
Required Skills:
Bachelors Degree Preferred 5 years prior customer service or account management experience in fast-paced environment Excellent written and verbal communications skills including a confident phone presence and effective email communication Advanced computer skills previous experience with Zoho or a similar CRM Proficient with Mac or Apple products
Required Education:
Bachelors Degree or equivalent experience preferred
