Senior Account Manager

Agency:

Critical Mass

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Critical Mass is seeking a results-driven Senior Account Manager to work on one of our largest automotive accounts. Based in New York youll collaborate closely with internal teams and the client to deliver impactful digital solutions for a leading global brand. If youre passionate about client partnership and driving successful campaigns we want to hear from you.

As a Senior Account Manager you are the clients champion within the looking to flex your skills growing and managing client relationships but you still want some direction. Good newsyoull get strategic guidance from an Account Director or Client Partner. Client satisfaction account revenue growth and overall business profitability is on your shouldersbut youre up to the challenge. Most importantly youll be a leader within the agency and your clientsfrom mid to senior levelregard you as a trusted advisor to deliver excellent digital experiences.

You will:

Manage client relationship.
Own the success and satisfaction of client relationship.
Build relationships with senior members of client organization.
Own client satisfaction targeting a 100% client reference-ability.
Lead digital projects and initiatives to delivery with an emphasis on global systems and website development.
Create opportunities for deeper collaboration and interaction that reinforces the clients status as an innovative participant in the creation of cutting-edge solutions.
Understand all disciplines to provide quality assurance of project deliverables while maintaining best practices and solutions across functions.
Provide leadership support and ongoing guidance to team members.
Provide internal teams with appropriate insight into clients strategic business initiatives.
Has a point of view on industry structure trends initiatives and issues
Provide insights into organizational opportunities for cross and up-sell opportunities.
Oversee the development of detailed proposals and statements of work.
Significantly grow the client relationship in terms of revenue generated and account profitability.
Proactively sell and manage customer expectations and communicates project and profit risks to internal team.

You have:

4-5 years of Account Management experience specifically within digital and website based work.
Experience working with complex clients delivering annual services revenues in excess of $2MM each.
Experience with global-scale systems
Extensive experience with site development specifically involvement in large scale site design build-out and maintenance and enhancements.
Proven skills as a product or category expert.
Demonstrated understanding of CRM content management analytics digital marketing eCommerce and internet technologies.
Knowledge of programs projects and management processes and toolsets.
Demonstrated abilities in negotiation and leadership.
Excellent written and oral communication skills including presentation.
A comprehensive and detailed knowledge of issues within e-business.
Excellent interpersonal skills especially in situations involving consensus and team building.
Ability to handle multiple tasks simultaneously.
Team-oriented mindset and ability to work with remote or decentralized teams.
A keen sense of creative thinking and problem solving. $100000-$125000

Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed and were focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join uswe look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

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