Senior Account Manager Manufacturing

Overview

In the role of Senior Account Manager you will be a leader at the center of the action. Responsible for overall site operations client relationship and managing a service team that consist of Account Supervisors and Recruiters. You will manage annual revenues between $9 million - $14 million regularly following up with end-user clients who work with our associates and executive-level facility managers to ensure that all strategic goals and objectives are met.

The Senior Account Manager will lead day-to-day operations while owning key client relationships and ensuring exceptional service delivery. This role is responsible for driving operational performance productivity quality and profitability while developing and leading a high-performing team. The ideal candidate is a hands-on strategic leader who can manage complex operations build strong client partnerships resolve escalations identify opportunities for continuous improvement and translate client needs into effective operational solutions. Strong communication leadership problem-solving and relationship-management skills are essential for success.

Location: Jackson TN

Essential Job Functions

• Manage and provide guidance to the service teams daily operations
• Own and maintain key client relationships and serve as the primary operational point of contact
• Build strong long-term partnerships with clients and internal stakeholders
• Conduct regular business reviews/QBRs and communicate operational performance
• Proactively identify and resolve client concerns escalations and service issues
• Understand client needs and translate them into operational requirements
• Partner with clients on service improvements process changes and performance goals
• Monitor client satisfaction retention and service-level expectations
• Ability to balance client expectations with operational capabilities and profitability
• Responsible for coaching training and developing service team members
• Oversee recruiting efforts to ensure sufficient staff levels to include the process of interviewing hiring orientation and training
• Provide guidance or manage associate performance
• Oversee scheduling attendance and shift meetings
• Payroll approval and processing
• Trend analysis and financial forecasting
• Develop and implement a safety program
• Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations

Education/Experience

• High School diploma or GED required; bachelors degree preferred
• 5 years experience managing onsite teams
• Highly effective personnel and process management skills and techniques
• Proven skills and knowledge on training coaching and performance evaluation
• Experience with Lean Kaizen Six Sigma A3 or continuous improvement preferred
• Knowledge of MS Office software: Excel Outlook PowerPoint and Word
• Strong communication skills both oral and written
• Ability to solve complex problems including finance
• Strong interpersonal and customer service skills
• Exceptional attention to detail

Salary Range: $66080.36 - $99120.54 annually depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package including 6 paid holidays 1 paid floating holiday and up to 20 days of Paid Time Off per year Medical/Dental/Vision insurance Company-matching 401(k) and Employee Stock Purchase Program in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process please contact your Recruiter directly Employee Relations at or 1-. TrueBlue Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicants individual accessibility needs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity or any other characteristic protected by law.