Security Systems Technician

At Encore Fire Protection we are proud to be the east coasts largest full-service fire protection company serving over 90000 customers from Maine to Louisiana. With a team of over 2200 dedicated employees we provide innovative customized fire suppression fire sprinkler and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth innovation and maintaining a culture that thrives on success and commitment to safety. Our missionTo be the best fire protection company the industry has ever seen.

At Encore we take protecting people and property personally and we are looking for a Security System Technician who feels the same. Based out of our Holyoke MA office you will be the person customers count on to install service and troubleshoot security camera and alarm systems that keep their buildings secure and their teams safe. If you take pride in clean workmanship clear communication and finishing what you start you will fit right in with a team that values doing the job right and taking care of each other.

In this role you will take ownership of your assigned service and installation work partnering with customers and internal teams to ensure systems are installed correctly operating reliably and kept code this role you will:

• Install service program test inspect and troubleshoot basic and complex security camera and alarm systems with limited or no supervision.

• Respond to emergency service calls which may require overtime hours nights weekends or short-notice availability.

• Coordinate daily work activities with contractors customers building maintenance personnel and Encore office staff.

• Identify code compliance and non-conformance issues and take appropriate corrective action.

• Make accurate and confident recommendations for system installation improvements.

• Troubleshoot repair and carry out assigned customer system issues through completion.

• Maintain a strong focus on safety quality and attention to detail in all field activities

• High school diploma or equivalent.

• Valid drivers license with the ability to travel to customer sites.

• Working knowledge of NFPA 72 NEC fire alarm system theory OSHA requirements and industry standards related to security and fire alarm system installation.

• Experience installing and servicing systems from manufacturers such as Gamewell-FCI Siemens Notifier Edwards Simplex Honeywell Fire-Lite or similar platforms.

• Strong communication skills and the ability to work independently in the field.

What Makes You Stand Out

• You have hands-on experience installing servicing and troubleshooting security and fire alarm systems

At Encorewereall about creating a culture where success is celebrated. We recognize that our work makes peoples lives safer and we reward those who contribute to our growth.Hereswhat you can expect:

• Competitive Pay:Hourly rate based on experience with a performance-based bonus opportunity.

• Tuition Assistance:Paid tuition for fire protection-related schooling needed to obtain licensing.

• Purpose-Driven Work Environment:We believe in working smarter not harder.Youllbe part of a culture that values results and we empower our team to focus on impactful work.

• Swag:High-quality company swag and attire (t-shirts hoodies jackets) at least twice a year.

• People-Focused Culture: We know our greatest strength is our people.Thatswhywevebuilt a culture that encourages experimentation learning and improving together.Youllhave the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success:Access to leading-edge web-based productivity tools.

• Health and Wellness:Comprehensive medical dental and vision coverageto keep you and your family healthy.

• Retirement Planning:Participation in our Fidelity 401(k) plan with a company match helping you save for your future.

• Life Insurance:Company-paid life insurance policy of $50000 to give you peace of mind.

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At Encore Fire Protection we protect people and property and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability veteran status status as a protected veteran genetic information or any other characteristic protected by applicable federal state or local law. If you need a reasonable accommodation at any point during the application or interview process please let us know at .