Security Systems Technician Critical Environments

What this job involves: The Security Systems Technician is the on-site hands-on resource responsible for day-to-day field maintenance of all physical security systems at the Barber Lake Data Center. This role reporting operationally to the Physical Security Systems Engineer executes preventive and corrective maintenance supports installs and minor Moves Adds Changes (MAC) work and performs first-line troubleshooting on access control video surveillance and supporting systems. You are accountable for delivering the device-level work needed to meet every physical security obligation in the customer agreements. As a close daily partner to the Site Operations team you will work at the intersection of security and facilities on gates doors locks closers hinges electromechanical hardware and adjacent mechanical systems actively learning from Site Ops trades sharing knowledge of security systems and collaborating on shared troubleshooting and repairs so the site runs as one team.

• Perform daily walk-downs and proactive health checks of cameras card readers controllers locks REX devices intercoms biometric readers and supporting low-voltage infrastructure while executing preventive maintenance per OEM and contract schedule
• Perform corrective maintenance and break-fix on access control (ACS) video surveillance (VSS) intrusion detection intercom key management and visitor management hardware
• Support the Physical Security Systems Engineer on installs MACs commissioning and acceptance testing of new devices zones and system expansions
• Terminate dress label and test low-voltage cabling (Cat6/6A fiber patching RS-485) to Cipher Digital and OEM standards
• Execute Genetec Security Center field tasks under engineer direction: enrolling and tuning devices verifying camera streams and archiver recording configuring readers validating door behavior and clearing health alarms
• Work tickets from the security operations queue against contractual SLAs providing clear updates accurate root-cause notes and complete closeout documentation
• Partner daily with the Site Operations team on shared infrastructure including gates doors locks closers hinges electromechanical hardware and adjacent mechanical systems supporting joint troubleshooting repairs and PMs while cross-training with Site Ops technicians

• High school diploma or equivalent required
• 3 years of hands-on field experience installing maintaining or servicing enterprise physical security systems
• 2 years working directly with Access Control Systems (ACS) and Video Surveillance Systems (VSS)
• Experience with low-voltage cabling termination and testing (Cat6/6A fiber RS-485)
• Experience supporting commissioning installs or MAC work in occupied environments under change control
• Hands-on competence with IP cameras controllers readers locks REX devices intercoms and supporting field hardware
• Working knowledge of networking fundamentals: IP addressing VLANs PoE basic switching and structured cabling standards
• Ability to lift up to 50 pounds occasionally use ladders scissor lifts and boom lifts to access cameras readers and overhead pathways and work outside normal business hours including weekends evenings holidays and on-call rotations when required

• Technical certificate or Associate degree in Electronics Information Technology or a related field
• Genetec Security Center technician-level training or ability to obtain within 90 days of hire
• OEM certifications: Axis Certified Professional HID Advantage Bosch Mercury Aiphone or equivalent
• Exposure to Genetec Security Center
• Data center mission-critical or large-campus environment experience
• Team-oriented and trade-curious; eager to learn from other trades and share security expertise working seamlessly alongside the Physical Security Systems Engineer Site Operations technicians guard force IT and Facilities

Work Shift: Standard business hours with willingness to work outside normal hours including weekends evenings holidays and on-call rotations for incidents maintenance windows or customer support
Travel: Less than 10% primarily for training or limited cross-site support

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