Security Supervisor | Full-Time

Starting at $24.00 $26.00/hour Full-Time

Classification: Non-Exempt

Great hospitality begins with a safe and welcoming environment. Were looking for a Security Supervisor who is passionate about protecting people leading teams and creating exceptional guest this role youll lead our Security team in maintaining the safety and security of our guests employees visitors and hotel property while delivering the professionalism service and care that define luxury hospitality.

What Your Day-to-Day Looks Like:

The Security Supervisor is responsible for supporting the daily operations of the Security Department while maintaining a safe secure and welcoming environment for guests employees visitors and hotel property. This position supervises Security Agents coordinates departmental activities responds to incidents and assists in implementing security safety and emergency preparedness programs.

The Security Supervisor serves as a working leader by providing guidance training coaching and operational support while ensuring compliance with hotel policies safety regulations and luxury hospitality service standards.

What Were Looking For:

• Supervise the daily operations of the Security Department and provide leadership to Security Agents during assigned shifts
  Assign work monitor performance and provide coaching training and ongoing development to Security team members
  Assist with recruiting onboarding scheduling performance evaluations corrective action and employee development
  Conduct routine patrols of guest floors public areas parking facilities back-of-house areas and hotel grounds
  Respond promptly and professionally to guest concerns emergencies accidents disturbances and security incidents
  Investigate incidents accidents and safety concerns while preparing accurate detailed and timely incident reports
  Coordinate emergency response procedures evacuations medical incidents fire alarms and crisis situations
  Develop and recommend improvements to security procedures emergency response plans and departmental processes
  Coordinate with local law enforcement emergency responders and regulatory agencies as needed
  Assist in developing and delivering training programs for hotel staff including emergency procedures fire safety CPR first aid awareness and workplace safety
  Monitor surveillance systems alarm systems access control systems and security equipment to ensure operational readiness
  Identify and report safety hazards maintenance concerns and potential security risks throughout the property
  Maintain key control lost and found procedures and other departmental security programs
  Assist in monitoring departmental payroll expenses scheduling and operational resources
  Maintain confidentiality regarding hotel operations guests employees investigations and security matters
  Promote a culture of safety accountability teamwork and exceptional guest service
  Perform additional duties as assigned

What You Bring to the Team:

• High school diploma or equivalent required; college coursework in Criminal Justice Hospitality Business or a related field preferred
• Valid California Guard Card required or ability to obtain upon hire
• Valid California Driver License with an acceptable driving record
• CPR and First Aid certification preferred or ability to obtain
• Minimum two years of security loss prevention hospitality security law enforcement or related experience required; previous supervisory experience preferred
• Luxury hotel or resort security experience strongly preferred; Forbes luxury hospitality experience preferred
• Strong knowledge of security operations emergency response procedures hotel safety regulations and loss prevention practices
• Demonstrated leadership coaching team development and conflict resolution skills with the ability to professionally de-escalate difficult situations
• Excellent communication investigation report writing and problem-solving skills with the ability to remain calm and exercise sound judgment during emergencies
• Basic computer proficiency including Microsoft Office email scheduling and security reporting systems
• Ability to maintain confidentiality work independently and effectively lead a team
• Flexibility to work days evenings overnight shifts weekends holidays and occasional local travel as business needs require

Benefits & Perks

• Medical Dental Vision and Voluntary Benefits
• 401(k) Retirement Plan
• Wellness and employee Assistance Program
• PerkSpot Employee Discount Program
• Hotel Stay Discounts
• Employee Meals
• AquaVie Fitness & Spa Membership Discount
• Training and Career Growth Opportunities
• Discounts at Grand America Hotels & Resorts properties
• Convenient access to trolley station and downtown bus routes

Our Culture

We believe in People First and Guests Always. We are committed to creating a supportive work environment where team members are valued respected and empowered to deliver memorable guest experiences.

Physical Requirements

• Standing and walking for extended periods often for much of the shift
  Patrolling multiple floors stairwells parking facilities and outdoor areas throughout the property
  Frequent bending stooping kneeling crouching reaching and climbing stairs
  Lifting carrying pushing and pulling up to 50 lbs. with or without reasonable accommodation
  Promptly responding to emergency situations throughout the property
  Working indoors and outdoors in varying weather and environmental conditions
  Operating radios telephones computers surveillance systems access control systems and company vehicles as assigned
  Observing and assessing conditions throughout the property and identifying potential safety or security concerns with or without reasonable accommodation
  Communicating effectively in person by telephone and via two-way radio
  Assisting with emergency response activities including administering first aid or CPR when trained

Additional Information

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.

Required Experience:

Manager