Security Specialist I ACAMS

Why choose us

Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!

At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.

Main responsibilities:

• We at Albertsons are looking for bright motivated individuals who want to be part of our diverse and growing team. At ACAMS (Albertsons Central Alarm Monitoring Station) we receive alarm notifications from commercial accounts ranging from burglary to fire alarms. We also work with stateoftheart camera monitoring software that allows us to observe incidents in real time. The ideal candidate has excellent customer service skills strong dataentry abilities can multitask pays close attention to detail is reliable has a flexible schedule and can remain calm in a fastpaced environment. No experience is required but it is preferred.
• ACAMS is a callcenterstyle environment where we receive alarm notifications for the many alarm systems and camera systems we monitor across the country. We make and receive phone calls to customers and authorities respond to and send emails and help customers with basic troubleshooting of their alarm systems.

• Answers and processes inbound customer calls in a professional courteous and timely manner.

• Places necessary outgoing calls to verify alarms dispatch the proper authorities and notify responsible parties.

• Completes special projects or additional duties as assigned.

• Position requires weekend holiday and shift work and may include overtime.

• This position offers night or overnight shifts between 2:00 p.m. and 6:00 a.m. and all work must be performed onsite; remote work is not available.

We are looking for candidates who possess the following:

• Knowledge of and proficiency in using computer and Microsoft Office applications (Word Excel Access Outlook) and Internet Explorer.
• Excellent customer service teambuilding and interpersonal skills required including the ability to defuse an upset angry customer in a calm manner.
• Excellent time management planning and forward-thinking skills.
• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Must possess good decision-making skills be very organized and detail oriented.
• The ability to handle multiple functions and to prioritize those functions will be a necessity.
• Must have professional appearance good grooming habits and excellent public relations skills to represent the Company in a favorable manner.
• Must be physically fit and capable of responding to emergency situations. Good hearing and eyesight required to identify problem situations. Must have the ability to work under stressful conditions such as personal injury sickness emergency conditions etc.
• Incumbent must undergo background investigation drug testing and other pre-employment procedures and be found not to have any criminal convictions (excluding minor traffic violations).

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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