Security Shift Supervisor

Titan Security is built on serving our clients and building careers just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today Titans customized approach to security services will provide you with the opportunity to learn grow and succeed. Our core values of being Unified Transparent Innovative Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career a culture of excellence and the ability to make a difference we want to talk to you!

We are seeking an operational detail-oriented Security Shift Supervisor to manage shift operations for an iconic twin-tower commercial skyscraper located in Chicagos prime downtown business district. Reporting directly to the Security Director this role leads on-duty security officers manages access control and CCTV systems and maintains high security and customer service standards across a high-profile multi-building office complex.

Heres the schedule: Tuesday-Saturday 3pm-11pm

Responsibilities:

• Lead direct and motivate on-duty security officers to ensure adherence to company policies post orders and safety guidelines.
• Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
• Manage a team of security officers including participating in scheduling payroll training coaching development and support.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle all escalated security issues or emergency situations appropriately.
• Develop staff in both technical and professional skills through performance management (coaching recognition etc.).
• Provide the basis of a great work environment by treating staff with respect.
• Assist in the Coordination and/or conduct site-specific on the job training clientspecific training and annual refresher training for staff by adhering to Titans training standards.
• Reconcile logs shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.
• Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.
• Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
• Maintain access control procedures set by building management.
• Effectively utilize access control systems visitor management systems and CCTV systems as needed.
• Identify all tenants and/or visitors upon arrival.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Observe departing personnel to guard against theft of tenant or building property.
• Monitor security cameras that are within the facility.
• Respond to incidents including property emergencies.
• Conduct general patrols of the entire property during various hours if required including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
• Ability to stand/sit/walk for extended periods of time.
• Assist tenants and visitors with directions and general business information.
• Clearly and accurately record data such as property damage unusual occurrences and malfunctioning of equipment to building and Titan management.
• Maintain clear accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Other duties as assigned.

***These positions require at least 2 years of continuous supervisory experience.***

Schedule: Monday-Friday 3pm-11pm

Qualifications

Education and/or Experience: High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience. Must be at least 18 years of age.

Certificates Licenses Registrations: Valid Security License if required by state drivers license as applicable.

Language Skills: Must have the ability to read write speak and understand English. Bi-lingual considered a plus.

Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.A list of thesejob duties is inclusive of but not limited to: candidates must be able to stand for extended periods of time; be able to lift push and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.

Pay and Benefits of Security Supervisors:
$25.00 / hour
Paid time off and paid holidays
Medical and Dental insurance
Opportunities for career growth and promotion
Skills-enhancing training

EOE/M/F/D/V

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