Security Shift Lead Cultural & Entertainment District

Security Shift Lead - Cultural & Entertainment District

Location: Houston TX
Pay Rate: $16.50 per hour
Schedule:

• Saturday & Sunday: 6:00 AM - 2:00 PM
• Monday Tuesday & Wednesday: 2:00 PM - 10:00 PM

Requirements: Valid Drivers License Must Be 21 Years of Age or Older

Position Summary

We are seeking a professional dependable and customer-focused Security Shift Lead to support security operations at one of Houstons premier cultural food retail and entertainment destinations located in the heart of Downtown Houston.

This unique property attracts thousands of visitors guests employees vendors and tenants each week creating a dynamic environment where security hospitality and leadership are equally important. The Security Shift Lead is responsible for overseeing assigned Security Officers maintaining a safe and welcoming atmosphere and ensuring daily operations run smoothly.

The ideal candidate is a hands-on leader who can effectively supervise personnel respond to incidents interact professionally with the public and make sound decisions in a fast-paced environment.

Key Responsibilities

Leadership & Supervision

• Provide direct supervision and guidance to Security Officers during assigned shifts.
• Conduct shift briefings and communicate daily objectives assignments and operational updates.
• Monitor officer performance and ensure all post orders policies and procedures are followed.
• Lead by example through professionalism accountability and strong customer service.
• Assist with coaching training and development of security personnel.

Security Operations

• Monitor and patrol interior and exterior areas to ensure the safety of visitors tenants employees and guests.
• Oversee access control procedures and maintain awareness of activity throughout the property.
• Respond promptly to incidents disturbances emergencies and security concerns.
• Conduct routine inspections and security checks throughout the facility.
• Complete incident reports activity logs and other required documentation accurately and professionally.
• Assist with crowd management during peak business hours special events and public gatherings.

Customer Service

• Provide exceptional customer service to visitors tenants and vendors.
• Serve as a visible and approachable security presence.
• Address questions concerns and complaints professionally and respectfully.
• Help create a welcoming environment while maintaining security standards.

Communication & Coordination

• Act as the primary point of contact for on-duty officers during assigned shifts.
• Communicate effectively with management property personnel contractors and emergency responders.
• Ensure important information and operational updates are relayed accurately to team members.

Minimum Qualifications

• Must be 21 years of age or older.
• Valid Drivers License with an acceptable driving record.
• High School Diploma or GED.
• Previous security hospitality customer service retail venue or public-facing experience.
• Previous leadership supervisory or team lead experience preferred.
• Strong verbal and written communication skills.
• Ability to complete required reports and documentation.
• Ability to successfully complete all required background screening and training requirements.
• Reliable attendance and dependable transportation.

Preferred Qualifications

• Security experience in mixed-use developments entertainment venues shopping districts hotels or public spaces.
• Experience supervising security personnel.
• Knowledge of access control systems CCTV monitoring and incident response procedures.
• Experience interacting with large numbers of guests and visitors in a customer-focused environment.

Ideal Candidate Profile

We are looking for someone who is:

Professional Dependable Adaptable Accountable Customer-Service Focused Team-Oriented Observant Decisive Calm Under Pressure

The successful candidate will be capable of balancing strong security practices with outstanding customer service while leading a team in a vibrant high-traffic environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to patrol large indoor and outdoor areas.
• Ability to navigate stairs walkways plazas and public gathering spaces.
• Ability to work outdoors in varying weather conditions.
• Ability to occasionally lift up to 25 pounds.

Why Join Us

This is an opportunity to take a leadership role at one of Houstons most exciting destinations. Youll work in a fast-paced environment that blends culture entertainment dining and community engagement while helping maintain a safe and welcoming experience for thousands of visitors each week.

Apply today and become part of a team dedicated to safety service and leadership excellence.

Security Guard / Securitas Security/ Houston tx / TXDPS License # B00100

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.