Security Platform Engineer I

Security Operations & Technology Client Services Technology

Build support and improve the security platforms that protect our clients.

Tusker is seeking a hands-on engineer with at least three years of technical experience who can independently troubleshoot complex issues safely administer production platforms and recognize when escalation is this role you will help keep our customer-facing security technologies reliable secure and ready to scalewhile continuing to expand your engineering and cybersecurity expertise.

• Administer monitor maintain and support customer-facing security platforms and operational technologies.
• Handle Tier 3 escalations by analyzing logs configurations connectivity integrations and system behavior to identify root causes and restore service.
• Independently resolve technical issues within established procedures and escalate architectural unfamiliar or business-critical matters appropriately.
• Assist with planning and testing platform upgrades patches and releases while executing and validating approved production changes and scheduled maintenance.
• Support new-client onboarding by configuring and validating platform components agents policies connectivity and integrations.
• Identify opportunities to improve reliability scalability efficiency and supportability through better processes scripts tools and automation.
• Assist with investigating and resolving platform outages and service-impacting incidents working with internal teams and vendors to restore service.
• Maintain accurate runbooks technical procedures troubleshooting notes standards and platform documentation.
• Collaborate with the SOC Service Desk Client Experience Managers IT Operations vendors senior engineers and architects.
• Apply a security-first mindset and follow change management access control and operational governance requirements.

• 3 years of professional experience in IT cybersecurity systems administration platform engineering technical support or a related discipline.
• Experience troubleshooting and supporting enterprise technology environments beyond traditional Tier 1 or Tier 2 responsibilities.
• Strong Windows knowledge and a solid understanding of TCP/IP DNS DHCP firewalls routing and network troubleshooting.
• Familiarity with Microsoft 365 Azure/Entra ID Active Directory endpoint security identity access controls and security best practices.
• A methodical analytical approach to complex technical problems.
• The ability to work independently manage competing priorities and exercise sound judgment about when to seek guidance.
• Strong attention to detail when making production changes or performing platform maintenance.
• Clear written and verbal communication including the ability to explain technical findings to technical and non-technical audiences.
• A commitment to continuous learning accountability and developing deeper ownership of assigned technologies.

• Experience in an MSSP MSP cybersecurity organization or enterprise technology environment
• Experience with EDR/XDR SIEM RMM vulnerability management email security backup or disaster recovery platforms
• Knowledge of Windows Server Active Directory Microsoft 365 Entra ID and cloud or hybrid environments
• Experience with PowerShell automation APIs platform integrations or enterprise monitoring tools
• An associate or bachelors degree in IT Cybersecurity Computer Science or a related field; equivalent professional experience is accepted
• Relevant Microsoft CompTIA Network Security CySA or vendor-specific certifications

You will play a key role in maintaining the reliability security and operational readiness of the technologies behind Tuskers managed security services. You will have meaningful ownership direct impact on client service and a defined path to deepen your platform expertise and engineering responsibilities with support from senior engineers and architects.

If you are a curious accountable engineer who enjoys solving complex problems and is ready to take ownership beyond traditional support work we encourage you to apply.

Compensation: Starting from 85000 annually