Security Manager, Assistance

The Security Manager Assistance (SM-A) is responsible for providing the delivery of professional and effective security assistance services for clients of International SOS to the highest standards of excellence. This includes security case delivery progression management supervision and guidance aligning with the direction set by the Security Director Assistance (SD-A) and adhering to global standards and processes.

The SM-A collaborates with Lead Security Analysts (LS-A) to ensure case management and operational planning align with intelligence assessments supporting decisions during routine and crisis scenarios. Close coordination with Assistance Centre teamsincluding Operations Medical Transport Desks and Travelis essential to integrate security risk assessments into responses and action plans.

The SM-A also works with the Group Manager Security Assistance & Service Quality and the Manager Global Security Network to update operational processes. Additionally the SM-A provides on-the-job training and support for Security Specialists Assistance (SS-A).

Core Client & Internal Support:
Receive and scope client requests and formulate professional and effective solutions.
Deliver high-quality bespoke verbal and written security risk assessments tailored to an organisation or individuals s profile and itinerary escalating to senior management as required.
Ensure operational planning and case management guidance is done in lockstep with our intelligence assessments and operational planning and decision-making in both business-as-usual and crisis scenarios are being fed by and aligned with the analytical position and outlook.
Provide dynamic case management direction to the SS-A team.
Maintain sufficient and diverse security providers and secure hotels for case management developing action plans as needed ensuring alignment with current risks and Intl. SOS analytical and operational stance.
Coordinate with all global security teams for case management progression.
Align Intl. SOS operational posture and planning with the geo-political outlook.
Oversee functional feedback to SS-A deliverables enhancing risk management security best practices and subject matter expertise.
Develop and deliver training to build SS-A capabilities in security risk management and assistance operations.
Enhance Intl. SOS security assistance capabilities by contributing to functional projects such as risk management training and operational templates.
Travel to locations as needed to assess security conditions evaluate provider capabilities and expand the network of intelligence and assistance contacts.
Participate in the regional on-call security roster.
Taking ownership for complex assistance case progression ensuring successful outcomes for clients.
Support regional and global escalations by preparing Party Lines Crisis Management Team (CMT) briefings and managing crisis-related Requests for Assistance (RFAs) including creating and executing Plans of Action.
Deploy as part of or lead an Incident Management Team (IMT) during crisis events.
Support the maintenance and development of the Global and local knowledge databases.

Consulting Delivery & Sales Marketing Support:
Deliver safety and security trainings and workshops as required and support client-specific security assistance consultancy tasks.
Assist Sales and Marketing teams by articulating Intl. SOS services and providing functional expertise during client-facing forums such as webinars.

Personal Development:
Complete competency-based training as prioritized by management.
Pursue additional training related to security assistance as agreed with line management.

Required Skills and Knowledge:
Expert knowledge of political and security landscape.
Expert written and verbal communication skills
Expertise in planning coordinating and delivery of security operations
Proficient in providing others with a clear direction supervising and giving feedback
Proficient stakeholder management skills
Proficient understanding of International SOS business its clients and the markets it operates in
Regional language skills are desired
Extensive knowledge of security risk management best practices across diverse risk environments.
Proven experience in planning and managing security assistance operations.
Expertise in conducting profile-specific security risk assessments.
Ability to critically analyse multiple streams of security logistics and threat-based information under pressure and produce actionable plans.

Required Work Experience:
Typically 10 years of experience in security assistance / security operations delivery and planning including deployment in challenging environments across public private or nonprofit sectors.
Typically 5 years of people supervision experience.
Strong experience in writing for senior management and decision-makers.
Demonstrated ability to work effectively across cultures.
On-the-ground experience in complicated hostile or austere environments.
Extensive travel experience
Experience in multiple domains of security (For example: Assistance Executive Protection Crisis Management Business continuity Protective Services Natural disaster response Supply chain risk management investigations K&R etc.)

Preferred Eperience:
Crisis management.
Planning coordination and delivery of Executive / Close protection operations.
Security consulting and training delivery.
Public speaking client presentations and/or media engagement.
Business development and quality management.

Required Qualifications:
Degree (or equivalent professional training and experience) in security studies war studies international politics international relations or a related field.
Accreditation from a regionally recognized security or risk management body.

Travel / Rotation Requirements:
Work a combination of 8 and 12 hour shifts 7 days a week on a rostered pattern
Fill rostered roles including Client Case delivery Security Case Lead and Operational planning.
Day shift work including occasional overtime based on operational requirements / crisis management
Occasional travel including urgent deployments.
Support an on-call rota for case escalations