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Security Dispatcher Part Time, 16 hours
Job Location:
Job Location:
Dedham, MA - USA
Monthly Salary:
$ 18 - 25
Monthly Salary:
Posted:
26 August 2026 (11 days ago)
Posted:
Application Deadline:
23 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description:
Position Summary:
Thursday Day Shift 6:30am - 3pm
Friday Swing Shift; 2:30pm 11pm
Thanks so much.
The Security Dispatcher plays a critical role in supporting the safety and well-being of residents visitors and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications real-time incident coordination and monitoring safety systems (CCTV alarms access control).
This is a non-patrol seated role well-suited for individuals with strong communication skills situational awareness and comfort working in a fast-paced dispatch environment.
Key Responsibilities:
- Dispatch Security Officers and appropriate staff in response to calls alarms and routine service needs
- Serve as the point of contact for emergency responders until their arrival on campus
- Monitor security systems including CCTV intrusion alarms access control and emergency response devices
- Ensure resident check-ins are logged in accordance with policy and procedures
- Track transportation movements and coordinate with drivers to ensure timely and safe service
- Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
- Maintain clear and professional records of calls and incidents
- Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
- Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty
Qualifications:
- Strong verbal communication situational judgment and multi-tasking ability
- Calm and composed demeanor under pressure
- Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
- Familiarity with radio dispatch emergency procedures and access control systems a plus
- Customer service experience in healthcare residential or hospitality settings preferred
- Valid drivers license preferred but not required
- Must be reliable punctual and willing to accept weekend per diem shifts as needed
- BLS EMT or First Responder certification preferred (or willingness to obtain)
- High school diploma or equivalent required
Physical Requirements:
- Must be able to sit for extended periods in a control room setting
- Must be able to communicate clearly over phone and radio
Remote Type:
On-siteSalary Range:
$18.07 - $25.30About Company
Hebrew SeniorLife offers senior living communities and Harvard Medical School-affiliated senior health care services to older adults in the Boston metropolitan area.
