Security Ambassador

Two foundational things are true at History Colorado: We love Colorado. And we believe in the transformative power of history. We are a people-driven history-centered movement building a better future. We are stronger when we do this together building new knowledge and shared meaning that improves lives today and for our descendants.

As an agency of the State of Colorado and a non-profit organization we are committed to serving all Coloradans. We offer access to our states history through enriching experiences at eleven museums and historic sites with dynamic and relevant exhibits and activities. We work with school groups and young learners through field trips day camps and traveling programs. Were also home to a free public research center Colorados Office of Archaeology and Historic Preservation (OAHP) and the Colorado State Historical Fund (SHF) the nations largest preservation program of its kind. We steward 15 million objects photographs and archival resources that make up the States collection and serve tens of thousands of learners of all ages through dynamic programs.

We strive to be a place of belonging for all Coloradans. Were committed to Colorados diverse communities through education engagement and access. We know were succeeding when more voices perspectives and experiences are part of History Colorado.Its our vision that every Coloradan feels rooted draws strength from those who have come before us and knows they belong in this place.

In pursuit of a more just and equitable Colorado we embody thegrounding virtueslisted below as the foundation of all aspects of our work: our thinking communication process outcomes and evaluation. Our work is guided by for and of the communities we build belong to and serve and we commit to:

• Being in Community

• Amplifying and Centering Voices of Black Indigenous and People of Color

• Co-creation and Shared Authority

• Humility and Reflection

• Responsiveness and Flexibility

• Shared Destiny

We are Colorado. Together our generational work centers communities deepens knowledge and catalyzes the transformative power of history.

• Strong secure yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401K and 457 plans

• Medical and dental health plans:

• Employer supplementedHealth Savings Account

• Paid life insurance plus additional optional life insurance options

• Short- and long-term disability coverage

• 11 paid holidays per year plus generous vacation and sick leave accruals

• BenefitHubstate employee discount program

• State of Healthemployee wellness program

• Excellent work-life programs such as flexible schedules and more.

Equity Diversity and Inclusion

The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

Learn more about our commitment to equity diversity and inclusion by visiting our EDI Homepage:

Protect Colorados rich past as a Security Ambassador at the History Colorado Center in downtown this active public-facing role you will safeguard staff visitors students events and priceless artifacts. You will communicate museum policies perform facility safety checks monitor exhibition galleries and provide exceptional welcoming customer service to ensure a safe environment for all.

• Primary Physical Location: History Colorado Center 1200 Broadway Denver CO 80203
• History Colorado Center is hiring for two vacancies

• Front Security Desk & Reception: Greet and route visitors perform telephone reception (transfer calls take messages) and provide general museum facility and lost-and-found information.
• Facility Access: Monitor entry and exit points control access to restricted areas escort staff contractors or visitors when requested and secure the building interior areas and lights during opening and closing procedures.
• Event and Meeting Access Verification: Greet and check credentials tickets and passes at designated entry points to prevent unauthorized access.
  

• Systems Monitoring: Continuously monitor cameras physical alarm systems fire protection HVAC systems and building environmental controls.
• Documentation & Logs: Complete daily activity logs submit online facility requests and document and file online incident or police reports following set protocols.
  

• Rule Enforcement: Ensure patron and staff compliance with general safety and security protocols.
• Patrol & Inspection: Conduct regular building and post checks with dispatch inspect entry/exit points and interior areas each shift and monitor the property for thefts disturbances vandalism and unauthorized entry.
• Emergency Response & First Aid: Respond to emergencies (fire alarms medical situations security incidents) administer CPR or first aid as necessary contact 911 or law enforcement and assist with emergency evacuations first-responder liaising and alarm resets.
• Tabletop Exercises: Participate and support structured tabletop exercises.
  

• Communication: Maintain clear radio communication protocols with the Control Hub and internal teams. Maintain clear phone communication with law enforcement emergency services and internal teams.
• Team Support & Logistics: Collaborate with Security Facility and Guest Services teams. May support business-related transport duties and loading dock relief.
• Professional Development: Participate in ongoing training programs and professional development.
  

This is a classified position within the State of Colorado Personnel accordance with state law applicants must be residents of the State of Colorado at the time of application. Applications from out-of-state residents cannot be accepted.

This position is advertised in line with theGovernors executive order focused on skills-based hiring practices that focuses on the knowledge skills and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education training or past experiences.

• 2 years of experience in customer service security or a related field (museum or cultural institution experience preferred) applying policies procedures or operational rules within a public-facing environment.

Substitutions:

• Successful completion of coursework from an accredited college or university in Criminal Justice Museum Studies Hospitality or a closely related field may substitute for the required experience on a year-for-year basis (e.g. 30 semester hours equals one year of experience)up to a maximum of one (1) year. (one year of hands-on experience is required in regardless of degree.)

• Experience working in a museum cultural institution or similar visitor-driven entertainment venue focused on immersive storytelling and public engagement.
• Experience following protocols and providing excellent customer service directly to internal and external customers.
• Experience typing and submitting detailed digital reports logs and daily work files.
• Experience in high-pressure situations and using de-escalation methods towards conflict resolution.
• Experience working independently and as part of a team.
• Strong communication skills both written and verbal.

• Must become certified in First Aid CPR and receive AED training if hired.
• Circumstances may require this position to occasionally work outside of scheduled hours.
• Must be able to lift and move up to 25 pounds.
• Must be able to sit stand and/or walk for extended periods.
• Must be able to climb and descend stairs.
• Must be able to crouch and stand.
• Must be able to work under inclement weather conditions.
• Must be able to see hear and communicate safety and security incidents.

• Customer service: Help guests politely while keeping the space safe.
• Observation: Watch crowds and rooms closely to spot risks.
• Communication: Speak clearly and professionally to visitors and staff.
• Conflict resolution: Apply calm and caring de-escalation towards angry or upset people.
• Emergency response: Act fast during incidents medical events or threats.
• Technology use: Operate computers security cameras and alarms.
• Attention to detail: Notice hazards visitor behavior and/or safety vulnerabilities.
• Integrity: Ethically safeguard valuable assets and sensitive areas.
• Calmness: Stay steady during high-stress moments or alarms.
• Continuous learning: Accept feedback and proactively build knowledge.

• Technical Competence Technical experience as it relates to the duties outlined in this job announcement.
• Depth and Breadth of Experience Experience that covers multiple areas outlined in this job announcement. Experience should be varied and not one dimensional and demonstrate a wide range of community involvement.
• Job Fit Experience will be evaluated to determine how well your past experience aligns with and meets the business needs of this position. Current experience is preferred.

• Cover Letter: Optional - Attached as a separate document.
• Resume: Required - Attached as a separate document.

Application Materials & Instructions

Online Application: Completed in detail specifically describing your tasks duties and accomplishments in your work history. (Resumes will not be accepted in lieu of a completed application)Resume: Required attached as a separate document. CoverLetter: Recommended CollegeTranscripts: Required only if education is used to meet minimum qualifications.

Applications will be accepted for Residents of Colorado only.Incumbent will be required to live in and complete work for History Colorado within Colorado.

Anti-Racism Grounding Virtues).

Resumes will not be accepted in lieu of a completed application but will be used to supplement information to the application. Part of the selection process for this position will involve a review of the information you submit in your application materials. Therefore it is paramount that in the experience portion of your application you describe the extent that you possess the education experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions it is your responsibility to provide Human Resources with an official disposition of any charges.

Fair Pay & Compensation: History Colorado is committed to pay equity. The posted salary range represents our good faith estimate for this role. Final offers are determined by a comprehensive salary analysis in compliance with the Colorado Equal Pay for Equal Work Act considering factors such as a candidates relevant experience education work location and internal equity.

ADAAA Accommodations: History Colorado is committed to the full inclusion of all qualified accordance with the ADAAA we provide reasonable accommodations to ensure that applicants with disabilities can participate fully in the application and hiring process. If you require an accommodation to complete the application participate in an interview or perform any other part of the selection process please contact our ADAAA Coordinator at Jesus Garcia or email We are here to ensure you have a positive and accessible experience.

E-Verify Participation: We utilize E-Verify to verify the work authorization of all new team members. Following your job offer youll need to complete Section 1 of the I-9 form by your start date. Per federal regulations well also need to review your original identity and work eligibility documents within your first three days on the job. For more details on your rights and responsibilities check out Rights: If you receive notice that you have been eliminated from consideration at any step of this process (including minimum qualification screening or comparative analysis) you will be notified of your rejection in writing. You have the right to appeal the decision by filing a written request for a Directors Review with the State Personnel Director within ten (10) calendar days from the date the written notice was sent.

If you disagree with an application rejection you may also attempt to informally resolve the matter with the History Colorado Human Resources office within five (5) days of your notice. Please note that attempting informal resolution does not extend the ten-day deadline to file a formal appeal with the State Personnel Director.