Secretary (OA)

Major duties include but are not limited to:

• Serves as the Office Manager for the Executive Leadership Office and ensures that the practices and procedures used by secretaries in subordinate offices are consistent with those of the Directors Office.
• Recommends changes in administrative policies.
• Devises and installs office procedures and practices to be used by secretaries in subordinate offices.
• Prepares agenda for and conducts periodic secretarial training sessions for all secretaries to department heads.
• Responds to inquiries and administrative problems brought to the Director by members of the staff and officials of the agencys central office.
• Notifies the appropriate staff officials of the need for information or recommendations and either prepares the response or follows up to ensure a timely response by others.
• Exercises exclusive control over the Directors appointments with complete authority for commitments of time.
• Screens all calls and visitors answering most questions and completing most business involving established policy or routine matters without referring people to the Director.
• Coordinates secretarial staff coverage and effectively communicates office operations information and expectations to the entire executive leadership team.
• Provides public contact support services such as answering the telephone referring visitors or providing information about the office its functions and standard operating procedures as well as similar information.
• Refers Veterans concerns to the Patient Advocate Office and assists services under the Director with general correspondence procedures reports requirements and other matters necessary to implement the Directors policies directives and instructions.
• Processes incoming and outgoing materials for the Director such as correspondence reports memoranda and other forms of written communication.
• Performs the following types of duties: edits letters and reports reviews correspondence for accuracy and completeness prepares presentation outlines and develops form letters.
• Appropriately uses the computer system and other office automation equipment and processes to accomplish writing transmitting receiving and forwarding electronic mail; writing editing formatting and printing word processing and spreadsheet documents to meet established timeframes provided by the Director.
• Serves as a liaison for several high-level councils and committees and is required to prepare agendas accurately takes and transcribes all taped and handwritten notes and prepares meeting minutes for the Directors signature.
• Material presented in final form is virtually always free of typing format and/or assembly errors.
• Provides general clerical mail and correspondence services such as preparing a variety of recurring reports reviewing outgoing correspondence for proper attachments or consolidating/coordinating submittals of information.
• Advises the Director and Supervisory Health System Specialist of important office issues arising during the Directors absence and brings significant items in reports files and correspondence to the Director and Supervisory Health System Specialist.
• Independently electronically schedules and maintains appointments coordinates meetings V-Tels VANTS/SKYPE calls (tele-conferences) and/or schedules conferences for the Director.
• Performs electronic calendar maintenance to ensure appointments are accurate and non-conflicting.
• Reminds the Director of subject matter prior to the meetings and makes administrative arrangements as required.
• Attends meetings when required notes commitments and advise staff of their commitments in order to track actions for compliance.
• Coordinates all leave with the Secretaries in the Office of the Director to avoid instances of lack of Executive Leadership Office coverage.
• Serves as a purchase card holder for the Directors Office for supplies and services which includes purchases and timely reconciliation of purchases.

Work Schedule: Monday-Friday 8:00am-4:30pm
Compressed/Flexible: Supervisors discretion
Virtual: This is not a virtual position.Position Description/PD#: Secretary (OA)/PD12825O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/21/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For this GS-09 position you must have served 52 weeks at the GS-08. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-08 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: executive-level secretarial support and administrative duties office coordination and management public contact work (answering telephones and screening calls referring visitors receiving inquiries) processing incoming and outgoing materials such as correspondence reports memorandums and other forms of written communication electronically scheduling and maintaining appointments timekeeping and purchasing office supplies and equipment.

You will be rated on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This work is sedentary. Typically the employee may sit comfortably to do the work. However there may be some walking standing bending and carrying of light items like papers or books. No special physical demands are required to perform the work.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

Junior IC