Seasonal Tech Support Analyst Warehouse

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every day - building championship teams obsessing over fans acting with entrepreneurial speed and delivering with a determined and relentless mindset.

The Tech Support Analyst Seasonal provides hands-on technical support for PC Mac mobile and networked systems across Fanatics Commerces enterprise environment working under general supervision within established procedures to resolve a wide range of hardware software and connectivity issues. This role operates in a fast-paced often warehouse-based setting requiring the ability to manage multiple priorities maintain confidentiality and communicate clearly with users at all levels. The Tech Support Analyst Seasonal delivers business and fan impact through BOLD leadership and execution excellence leveraging data automation and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Collaborate cross-functionally with end users peers and higher-level support tiers to diagnose and escalate technical issues with clear detailed documentation.
• Champion positive and collaborative working relationships across the user base maintaining professionalism with demanding customers and upper management alike.
• Contribute to a shared knowledge base by assisting in the creation and maintenance of self-service end-user support documentation.

Fan & Customer Impact (Obsessed with Fans)

• Provide responsive high-quality technical support to end users ensuring minimal disruption to day-to-day operations and a consistently positive support experience.
• Deliver clear direction and instruction on computer applications empowering users to resolve basic issues independently where possible.
• Maintain a strong dedication to customer service responding to last-minute requests with accuracy and composure.
• Handle all interactions with discretion safeguarding confidential data and sensitive system access.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Diagnose and resolve complex hardware software network VPN Wi-Fi and LAN/WAN connectivity issues applying structured troubleshooting methodologies.
• Support Android and Apple iOS device management including operating system reinstallation and use of ADB tools where required.
• Identify and document technical issues in sufficient detail to enable efficient escalation and resolution by higher support levels.
• Apply working knowledge of TCP/IP DNS and Active Directory to address network and user access problems systematically.

Ownership & Execution (Determined & Relentless Mindset)

• Manage end-to-end PC provisioning including hardware setup software installation and peripheral configuration for end users.
• Maintain repair and troubleshoot printers (network and standalone) handheld scanners label printers and other ruggedized warehouse equipment.
• Adhere to all standard operating procedures for computer networking and information systems as established by Fanatics including safety regulations when using ladders or power industrial equipment.
• Demonstrate consistent follow-through to ensure problems are fully resolved with the ability to work independently with minimal direction when required.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency quality and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

Required Qualifications:

• One to three years of experience in a technical support role with demonstrated ability to troubleshoot and resolve PC Mac and peripheral hardware and software issues.
• Strong working knowledge of Windows OS Mac OS MS Office and Google Workspace with hands-on experience supporting additional tools such as Zoom Cisco AnyConnect Box and Adobe Creative Cloud.
• Solid understanding of networking concepts including TCP/IP DNS LAN WAN and VPN with the ability to diagnose and articulate connectivity issues clearly.
• Experience operating and supporting Android and Apple iOS devices including mobile device management platforms such as SOTI MobiControl.
• Proficiency with ITSM platforms with experience in ServiceNow preferred; familiarity with running and terminating Cat6 network cabling is a plus.
• Excellent verbal and written communication skills strong analytical ability and a calm composed approach when supporting demanding users or fast-moving operational environments.
• Physical ability to lift computer equipment including monitors and printers up to 60 lbs. and willingness to travel occasionally to remote locations and work within warehouse environments.

Education:

High school diploma or equivalent with 3 years of related work experience required; or a college or associate degree with 2 years of related work experience.

On-site: Your work location will be onsite in Louisville KY.

At Fanatics we operate with a BOLD mindset - We Build Championship Teams were Obsessed with Fans we embrace a Limitless Entrepreneurial Spirit and we approach every challenge with a Determined and Relentless Mindset. If youre ready to contribute to a dynamic fast-paced environment that thrives on collaboration and growth we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce Fanatics Collectibles and Fanatics Betting & Gaming allowing sports fans to Buy Collect and Bet. Through the Fanatics platform sports fans can buy licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods; collect physical and digital trading cards sports memorabilia and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties including major national and international professional sports leagues players associations teams colleges college conferences and retail partners 2500 athletes and celebrities and 200 exclusive athletes; and over 2000 retail locations including its Lids retail stores. Our more than 22000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer manufacturer and seller of licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues teams colleges and associations globally as well as its flagship site .

Fanatics Commerce has a broad range of online sports venue and vertical apparel partnerships worldwide including comprehensive partnerships with leading leagues teams colleges and sports organizations across the worldincluding the NFL NBA MLB NHL MLS Formula 1 and Australian Football League (AFL); the Dallas Cowboys Golden State Warriors Paris Saint-Germain Chelsea FC and Tokyo Giants; the University of Notre Dame University of Alabama and University of Texas; the International Olympic Committee (IOC) England Rugby and the Union of European Football Associations (UEFA).

At Fanatics Commerce we infuse our BOLD Leadership Principles in everything we do:
Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset

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