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Seasonal Retail & E-Commerce Coordinator

Pensacola Ice Flyers

Job Location:

Pensacola, FL - USA

Monthly Salary: Not provided by the employer

Posted: 5 August 2026 (30+ days ago)

Application Deadline: 2 November 2026

Vacancies: 1 Vacancy

Job Summary

Seasonal position mid September to mid May

Position Overview

The Retail and E-commerce Coordinator is the hands on execution seat inside the merchandise department. This is a seasonal role running from mid September through mid May covering preseason prep the full home schedule and postseason resets. The role adds hands on capacity to arena retail gameday point of sale the Shopify storefront and the stockroom day to day and game to game working alongside the Director of Merchandising who stays on the floor and close to the operation. This person is on the floor in the storefront and in the counts not managing from a distance.

The Retail and E-commerce Coordinator reports to the Director of Merchandising and works closely with gameday retail staff the creative team and the sales team to make sure the right product is in the right place priced correctly and ready to sell. It is the seat that turns the merchandise plan into a well run operation every home game and every online order.

Core Responsibilities

Gameday Retail and Point of Sale

Gameday retail is the engine of the merchandise business and the large majority of merchandise revenue. This role runs it on the floor.

Set up stock and staff gameday retail locations confirming every point of sale is priced and ready before doors open.

Run point of sale during the game keep lines moving and keep displays full and organized through all three periods.

Lead post game resets counts and reconciliation so every gameday closes clean.

Maintain professional fan focused retail spaces that reflect the brand standard.

E-commerce and Shopify Fulfillment

Pick pack and ship online orders through the Shopify storefront and keep fulfillment turnaround fast.

Respond to online order and customer service questions within the teams response standard.

Keep product listings photos sizes and stock counts accurate and current.

Support online exclusives presales and drops with prep packing and shipping.

Inventory and Stockroom

Keep the stockroom organized labeled and audit ready across all locations.

Run regular counts restocks and replenishment so shelves and point of sale never run dry on gameday.

Receive and check in new product against orders flag discrepancies and help control shrink.

Keep merchandise cleanly separated from ticketing fundraising and fee items so product reporting stays accurate.

Specialty and Fundraising Support

Prepare specialty and collectible inventory for sale including signed memorabilia specialty jerseys and limited edition products.

Coordinate merchandise for auctions raffles and fundraising including jersey auctions tied to theme nights.

Support events sponsor activations and community appearances with the right product in the right place.

Reporting Support

Capture gameday sell through point of sale totals and online order counts and hand clean numbers to the Director of Merchandising for the weekly rundown.

Flag low stock and reorder needs ahead of the next three home games.

Keep merchandise records invoices and operational notes organized enough that another team member could step in and find anything.

Cross Department Collaboration

Partner with the Director of Brand and Creative on retail launches product photography and store presentation tied to campaigns and theme nights.

Coordinate with the Group Sales and Game Presentation Manager on gameday timing promotions and in bowl activations that touch retail.

Support the Director of Sales on season ticket holder merchandise and premium gifting.

Qualifications

Experience in retail operations merchandise or e-commerce ideally in sports or entertainment.

Comfortable running point of sale and Shopify or a comparable platform.

Organized reliable and detail focused with inventory and counts.

Confident working gameday retail in a live fast moving environment.

Strong customer service and communication skills.

Available to work the full seasonal term including nights weekends and holidays through the home schedule.

Able to lift and move merchandise inventory as needed.

Preferred Experience

Sports or entertainment retail and gameday merchandise operations

Shopify or comparable e-commerce platform and fulfillment

Inventory counts receiving and stockroom organization

Specialty collectible and fundraising merchandise programs

Event and promotion support

Performance Metrics

Success in this role will be measured by:

Gameday retail readiness and execution quality

Online fulfillment speed and customer service quality

Inventory accuracy count results and shrink control

Clean on time gameday reconciliation and reporting support

Stockroom organization and audit readiness

Quality of cross department partnership on launches and gameday

Reporting Structure

Reports to: Director of Merchandising

Position type: Seasonal mid September to mid May

Peers: Retail and E-commerce Intern (as added) gameday retail staff

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.

Required Experience:

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