Season Ticket Member Services Assistant

Job Title: Season Ticket Member Service Assistant
Department: Revenue Generation Season Ticket Member Services
Reports To: Manager Season Ticket Member Services
Location: Rockford IceHogs Office
Hours: Office time approximately 20 hours per week. Schedule varies based on the event and game schedule including evenings weekends and holidays as needed.
Duration: 2026-27 AHL Season (September through April)
Status: Part-Time / Seasonal
# Direct Reports: None
Compensation: $15.00 per hour

The Rockford IceHogs are an equal opportunity employer that values diversity at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender race religion or religious creed color gender identity gender expression national origin ancestry physical or mental disability medical condition marital status registered domestic partner status age sexual orientation military or veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.

Role Summary: The Season Ticket Member Services Assistant is a part-time position responsible for supporting the team servicing Season Ticket Members and generating revenue for the Rockford IceHogs. This position requires a highly energetic and self-motivated individual with a strategic mindset.

Primary Responsibilities:

• Support the entire Revenue Generation team and assist fans with inquiries via phone live chat text and email.
• Assist Season Ticket Members with various inquiries and requests including the purchase of single game tickets game exchanges and single game relocations and upgrades.
• Support the member services team and assist with the execution of season ticket member events and gift distribution.
• Staff the season ticket member service table on game nights and conduct face to face interactions with IceHogs season ticket members to meet their service needs.
• Support the ticket sales team on game nights by assisting with the execution of game night group experiences.
• Maintain diligent and real-time Salesforce CRM entries.
• Other duties and responsibilities as required.

Qualifications & Requirements:

• Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.

• Superior written and verbal communication skills.

• Ability to work independently and effectively with others at all management levels.

• Superior organization and time management skills.

• Ability to solve problems independently with customized solutions.

• Strong computer skills with Microsoft Word Excel Power Point CRM (Salesforce) and the internet. Experience with ticketing systems (Ticketmaster Archtics) is a plus.

• Passion for sports and hockey.

• Ability to work nights weekends and holidays as event schedule commands.

• Ability to address adapt to and overcome challenges in a fast-paced dynamic environment

• Demonstrated aptitude for driving results

• High attention to detail

The Team:

The Rockford IceHogs founded in 1999 and members of the American Hockey League (AHL) is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford IL the Team calls the newly renovated BMO Center its home and offices in downtown Rockford 401 E State Street.

As the longest running professional sports team in Rockford the organization has developed a passionate local fan base and has set multiple attendance records over the years while establishing a strong a community presence.

The Rockford IceHogs goal is to continue providing exceptional fan experiences elevating fan attendance making a substantial impact in the community and continuing their commitment to developing exceptional talent.