School Technology Support Specialist

POSITION: School Technology Support Specialist

REPORTS TO: IT Director

To deliver timely efficient and professional technical support across designated district schools. This role ensures the continuous operation of the school technology ecosystemencompassing student Chromebooks end-user devices network and internet connectivity interactive displays copiers classroom phones Google Workspace and educational softwareto foster a seamless digital learning environment.

• Provide comprehensive phone remote and daily onsite technical support to faculty staff and students across multiple district locations.
• Manage monitor and prioritize the helpdesk ticketing workflow to ensure timely acknowledgement communication and resolution of technical issues while maintaining accurate documentation.
• Perform routine and advanced troubleshooting deployment maintenance and repair on student Chromebooks end-user devices interactive displays classroom phones and peripherals.
• Support new hire onboarding and staff transitions including device imaging account provisioning equipment distribution and providing targeted training on core district software and IT tools.
• Promote district IT security awareness by assisting end users with multi-factor authentication (MFA) setup password best practices and the identification of phishing attempts.
• Assist with the basic troubleshooting monitoring and escalation of network and internet connectivity infrastructure.
• Execute operating system updates and maintain administrative classroom and support software applications.
• Manage and troubleshoot user accounts access permissions and passwords across various district systems including Google Workspace and educational software platforms.
• Perform other duties as assigned by the Director of Technology.

• Maintain an up-to-date accurate inventory of district hardware assets and peripherals through the IncidentIQ platform including coordinating the deployment of new technology and the secure disposal of obsolete components.

• High School Diploma or equivalent required; Associates degree or technical school coursework in a related field preferred.
• Minimum of 1 year of professional experience in IT support and hardware/software troubleshooting (experience in an educational technology or K-12 environment preferred).
• Relevant CompTIA or Google certifications or related technical credentials are preferred.

• Strong foundational knowledge of Windows and ChromeOS operating systems as well as Google Workspace for Education; prior experience with IncidentIQ and ClassLink is a plus.
• Excellent problem-solving organizational and time-management skills.
• Outstanding customer service and interpersonal communication skills with the ability to explain technical concepts to non-technical staff and students.
• Ability to work effectively both independently and collaboratively within a team environment.

• Must possess a valid drivers license and a reliable personal vehicle for travel between district school buildings.
• Expect and execute daily site visits to assigned school buildings to ensure a consistent visible IT presence and prompt issue resolution.
• Physical ability to lift carry and move equipment weighing up to 50 lbs.
• Must successfully pass a criminal background check (CORI/SAFIS) and provide proof of U.S. citizenship or legal resident alien status.

The Peabody School Committee reaffirms its policy of nondiscrimination related to race religion color age gender national origin sexual orientation or handicap in all matters involved in procuring employing promoting transferring or terminating the employment of similar manner it reaffirms its policy against discrimination related to race religion gender sexual orientation national origin or handicap in the admission instruction counseling or dismissal of students regarding any courses or programs offered by the Public Schools and indicates its desire that each student be provided educational opportunities consistent with his/her aspirations and abilities .The Committee further indicates its acceptance of all federal and state laws and regulations dealing with the civil rights of parents students and employees of the School Department.

Required Experience:

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