SchedulingDispatch Coordinator

We are looking for an enthusiastic caring individual who is committed to excellent customer service teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude.

The primary location for this full-time position is Waite Park with working hours between 9:45am and 6:15pm.

Primary Responsibilities include:

*Answer incoming calls from customers; provide excellent customer service and accurate information.

*Schedule rides and assign to appropriate bus routes using navigation software.

*Communicate trip assignments using technology monitor routes and work with drivers to improve efficiency and customer service.

*Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.

*Record and maintain ride denials for future service design planning.

*Complete data reporting for rides and billing requirements.

*Serve as link between customers and drivers; communicate additions and cancellations payments etc.

*Maintain positive relationships with community partners (senior living facilities medical providers developmental centers schools etc.)

Starting wage range for this full-time position is $19.72-$23.67 per hour

Benefits include: paid holidays PTO health/dental/life insurance employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!

Qualifications:

*HS Diploma or equivalency and three (3) years relevant experience with dispatching scheduling customer service or another related field.

*Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.

*Proficient in Microsoft Office and general office technology.

*Ability to prioritize work tasks use good judgment and pay attention to detail; strong problem-solving skills.

*Ability to maintain concentration with frequent interruptions in a multi-person office setting.

*Availability for scheduling Monday-Friday and occasional Saturdays.

*Punctuality and regular attendance is an essential function of the position.

*Prior dispatch/scheduling experience and navigation technology experience preferred.

*Bi-lingual preferred. (Spanish Somali)

To apply:

Applications can be submitted online through our website: OR you can contact us for application materials by phone: or email: Applications are due by Friday October 16 2026

Required Experience:

IC