Scheduling Specialist, Patient Access

Summary

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data research analysis critical thinking & problem-solving skills to support colleagues & leadership in achieving organizations strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.

Total Rewards and Benefits:

• Competitive compensation DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical Dental Vision PTO Life Insurance Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

What you will do

• Researches collects & analyzes information. Identifies opportunities develops solutions & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress ROI & impacts. Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Specialist I

Responsible for pre-registration scheduling electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events including high dollar testing associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital.

Specialist II

Trinity Health Job Description Specialist (I-II) Scheduling Patient Access Mustpossess a comprehensive knowledge of multiple scheduling systems & have demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of five plus (5) years of scheduling experience in an acute caresetting.

Minimum Qualifications

• High School Diploma or equivalent.

• Two (2) to Five (5) years experience in area of expertise such as scheduling financial clearance or patient access.

• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Additional Qualifications (nice to have)

• Associates Degree preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting Experience in complex facility based ancillary testing across multiple facilities/states Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.

Physical & Mental Requirements & Working Conditions

• Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight touch sound & / or smell.
• Occasional Exposure to fumes odors dusts mists & gases biohazards / hazards (mechanical electrical burns chemicals radiation sharp objects etc.).
• Occasional Exposure to or subject to noise infectious waste diseases & conditions.
• Occasional Exposure to interruptions shifting priorities & stressful situations.
• Frequent Ability to follow tasks through to completion understand & relate to complex ideas / concepts remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.
• Continuous Ability to read small print hear sounds & voice / speech patterns give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.
• Continuous Perform manual dexterity activities & / or grasping / handling. Frequent Ability to climb kneel crouch & / or operate foot controls.
• Occasional Use a computer / other technology.
• Continuous Sit with the ability to vary / adjust physical position or activity.
• Occasional Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
• Occasional Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities engage in bending / stooping / reaching & pushing / pulling.
• Occasional Perform work that involves physical efforts (e.g. transporting moving positioning & / or ambulating patients).
• Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.
• Occasional Encounter a clinical / patient facing / hands on interactive work environment.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.