Scheduling Specialist Contact Center

About Us

JPCarroll Roofing has been serving Connecticut and Massachusetts since 1987 with over 20000 roofs installed and industry-leading warranties of up to 50 years. As proud members of the GAF Presidents Club we provide expert roofing siding gutters and window services backed by elite certifications and proven craftsmanship. Were known for reliability integrity and community-focused service across New England. If youre looking to grow your career in a high-performance team with strong values and long-term opportunity JP Carroll Roofing has a place for you!

The Role:

Were looking for a driven and dependableScheduling Specialistto join our growing contact center team. This rolewill have a combination of inbound and outbound calls chats and emailsfrom customers who have already expressed interest through our marketing channelsbut it also includes a significant outbound component focused on follow-up confirmations and appointment setting.

This is notjust acustomer service role. While service and professionalism are critical success in this role is measured by your ability toconvert conversations into high-quality appointments. If you enjoy fast-paced call environments and are motivated by performance metrics and incentives this role offers strong earning potential and growth opportunities.

What Youll Do:

• Handle a high volume ofinbound and outbound calls as well as chats and emails from warm leads
• Convert inbound inquiries into scheduled appointments for roofing and other home services
• Conduct proactive outbound dialing to follow up with leads confirm appointments and maximize conversion
• Build rapport quickly with homeowners and clearly explain next steps and expectations
• Ensure appointments are set with all decision-makers whenever possible
• Maintain accurate timely documentation in CRM (ServiceTitan) and phone system (Five9)
• Meet or exceed individual performance metrics related to appointment setting productivity and confirmations
• Collaborate closely with teammates and team leads in a structured on-sitecall center environment
• Participate in ongoing coaching and training as you ramp up in the role
• First 30 days: Learn the business systems scripts and gain confidence handling calls
• By 60 days:Independently set quality appointments across service lines with reduced supervision
• Additional duties as assigned

What You Bring:

• Prior experience in a call center customer service inside sales or appointment-setting role
• Strong phone presence with the ability to influence persuade and guide conversations
• Comfort handling high call volumes while maintaining accuracy and professionalism
• Ability to balance service mindset with performance-driven goals
• Coachable accountable and motivated by metrics and incentives
• Experience using CRM and phone systems (or willingness to learn quickly)
• Reliable team-oriented and comfortable working on-site

Physical demands:

• Ability to remain in a stationary seated position for extended periods up to 8 hours per day
• Frequent repetitive use of hands/fingers for keyboarding mouse use and headset operation
• Ability to hear and comprehend conversations via telephone/headset for extended periods including in a moderately noisy open-office environment
• Clear speech and active listening skills sufficient to communicate effectively over the phone in English
• Visual acuity sufficient to read and interpret information on a computer screen for prolonged periods
• Occasional lifting/carrying of up to 1015 lbs

Schedule:

• Contact Center Hours:
• MondayFriday:8:00 AM 8:00 PM
• SaturdaySunday: 8:00 AM 4:00 PM (Rotating Saturdays)
• 40 hours per week with occasional overtime or coverage shifts as needed
• 100% attendance is required through training period

Compensation:Competitive hourly base uncapped commission On Target Earnings:

• Shiftdifferentialmayapply depending onscheduled shift
• Additional incentives

Benefits:

Full-time employees are eligible to participate in the following benefits:

• Health Dental and Vision Insurance
• 401(k) with company match
• Company sponsored Life and AD&D coverage
• Paid Time Off
• Opportunities for growth and on-the-job training

Why Join Us

At JP Carroll Roofing we take pride in our people our work and our commitment to integrity. If youre looking for a company where you can grow professionally while making a real impact wed love to hear from you!

Apply Today!

JP Carroll Roofing is an equal opportunity employer and does not discriminate based on race color religion sex national origin political affiliation sexual orientation marital status disability age military service or any other protected class. If you need a reasonable accommodation due to a disability please contact Human Resources with your request and contact information. Applicant Privacy Policy