Scheduling Manager

Care Dimensions has a truly meaningful purpose to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978 Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training teamwork and technology. Our values are embedded in our work each and every day: Compassion Excellence Collaboration Integrity Responsiveness Innovation. As part of the Care Dimensions team youll gain the support and inspiration for a career youll find meaningful every day.

Scheduling Manager

Full Time: hybrid

Summary

The Scheduling Manager is responsible for overseeing and coordinating the scheduling operations for Hospice Aides per diem Hospice Aides Nursing Float positions per diem nurses. . This role ensures optimal staff coverage to support high-quality patient-centered hospice care while promoting efficiency responsiveness and service excellence.

The Scheduling Manager provides leadership and direct supervision to the Scheduling Coordinators and works closely with clinical leadership to align staffing resources with patient needs regulatory requirements and organizational priorities.

Key Responsibilities

• Oversee and manage the scheduling of Hospice Aides per diem Hospice Aides Nursing Float positions per diem nurses to ensure timely appropriate coverage.
• Supervise mentor and support Scheduling Coordinators fostering accountability accuracy and collaboration.
• Ensure schedules align with patient acuity census changes staff skill mix productivity expectations and coverage standards.
• Respond proactively to staffing changes absences and urgent care needs to maintain continuity of patient care.
• Collaborate closely with the Clinical Director and clinical leadership team to anticipate staffing needs and resolve scheduling challenges.
• Utilize and maintain advanced scheduling tools Outlook and Electronic Medical Records (EMR) systems to ensure accurate documentation and communication.
• Monitor scheduling patterns trends and opportunities for improvement to enhance efficiency and staff satisfaction.
• Ensure compliance with organizational policies labor regulations and hospice standards of care.
• Promote a culture of service excellence respect and open communication with clinical staff.

Qualifications

• Required:
• Minimum of 2 years of scheduling experience in a healthcare setting
• Proficiency with Outlook Electronic Medical Records (EMR) and scheduling technologies
• Strong organizational problem-solving and communication skills
• Demonstrated ability to manage competing priorities in a fast-paced environment
• Preferred:
• Scheduling experience in home health or hospice care
• Experience supervising or leading scheduling or administrative staff
• Understanding of hospice operations clinical workflows and patient-centered care models

Skills and Competencies

• Excellent attention to detail and accuracy
• Ability to lead with flexibility compassion and professionalism
• Strong interpersonal skills with the ability to collaborate across teams
• Commitment to service excellence and continuous improvement
• Adaptability to changing needs and priorities

Why Care Dimensions

At Care Dimensions we are committed to delivering compassionate high-quality hospice care to patients and families. The Scheduling Manager plays a vital role in supporting our mission by ensuring the right care at the right time by the right team.

#INDOTH

Benefits are offered to employees that are scheduled to work 20 hours/week which include a generous earned time (vacation days) program tuition reimbursement scholarship programs student loan paydown program two retirement plans in addition to medical/dental/vision/life/disability insurance and so much more!

Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds perspectives and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.