Scheduling Coordinator

Location: La Mesa CA (In Office)
Employment Type: Full-Time Salaried
Salary: $72000 per year
Reports To: Director of Operations

Golden Care is a private independent home care agency serving families across San Diego County since 2013 with offices in La Mesa and Carlsbad. We are a licensed Home Care Organization (HCO #) with a BBB A rating and we are growing.

The Staffing & Scheduling Coordinator plays a critical role in ensuring every client shift is appropriately staffed and covered.

This position is responsible for coordinating caregiver schedules filling open and last-minute shifts monitoring daily staffing needs and serving as a reliable point of contact for caregivers clients and families.

The ideal candidate is highly organized responsive calm under pressure and comfortable managing changing priorities in a fast-paced home care environment. This role also participates in a rotating after-hours and weekend on-call schedule.

• Build and maintain client care schedules in WellSky and ensure appropriate shift coverage.

• Fill open call-off and last-minute shifts by promptly contacting available caregivers.

• Match caregivers with clients based on availability skills location language care needs and personality fit.

• Monitor caregiver clock-ins and clock-outs and follow up on late or missed visits.

• Track caregiver availability time-off requests weekly hours and potential overtime.

• Identify upcoming scheduling gaps and work proactively to secure coverage.

• Serve as a primary daily point of contact for caregivers regarding assignments schedule changes and staffing questions.

• Confirm shifts and communicate schedule updates clearly by phone text and internal systems.

• Support caregivers with WellSky-related issues involving clocking in and out schedules and care documentation.

• Assist with new caregiver orientation scheduling coordination and first-shift introductions as needed.

• Maintain professional and supportive communication while reinforcing scheduling expectations.

• Respond to client and family inquiries regarding cancellations scheduling changes and requests for additional hours.

• Communicate schedule updates promptly and professionally.

• Demonstrate patience and empathy when staffing changes affect a clients routine or care.

• Escalate care-related concerns complaints or changes in client needs to the appropriate Care Management team member the same day.

• Participate in a rotating after-hours and weekend on-call schedule to respond to caregiver call-offs and urgent staffing needs.

• Maintain accurate scheduling records and document shift changes caregiver communication and relevant staffing activity.

• Protect client and caregiver information in accordance with HIPAA and Golden Care privacy policies.

• Collaborate with Care Management Operations Recruitment and other team members to address staffing needs.

• Provide related administrative and operational support as needed.

• High school diploma or equivalent.

• At least 1 year of experience in scheduling staffing dispatch workforce coordination or a similar role.

• Strong organizational skills and attention to detail.

• Ability to prioritize competing needs and solve problems quickly under pressure.

• Strong follow-through and sense of urgency.

• Patient empathetic and professional communication skills.

• Comfortable communicating by phone email and text throughout the workday.

• Comfortable learning and using scheduling and workforce management software.

• Availability to participate in rotating after-hours and weekend on-call coverage.

• Reliable transportation to the La Mesa office.

• Bilingual in English and Spanish.

• Experience in home care home health senior care or another healthcare setting.

• Experience using WellSky or a similar home care scheduling platform.

• Working knowledge of HIPAA and confidential information requirements.

Schedule: Full-time Monday through Friday in the La Mesa office with participation in rotating after-hours and weekend on-call coverage.

Salary: $72000 per year.

Benefits: Benefits available to eligible full-time employees.

Golden Care is an equal opportunity employer. We are committed to maintaining a professional and respectful workplace and consider qualified applicants without regard to legally protected characteristics.