SCHEDULER for Homecare

Scheduling & Caregiver Coordination

• Build maintain and manage caregiver schedules in WellSky for all new and existing clients based on client care plans needs preferences and caregiver qualifications.
• Match caregivers appropriately with clients based on skills experience availability compatibility location and other case-specific requirements.
• Maintain schedules proactively with routine schedules completed and confirmed at least three days in advance whenever possible.
• Respond quickly to caregiver call-outs tardiness scheduling conflicts emergencies and open shifts; coordinate replacement or back-up coverage to minimize disruptions in client care.
• Monitor schedules throughout the day for uncovered shifts potential conflicts overtime excessive travel or other staffing concerns.
• Work with management to schedule cases appropriately while remaining mindful of overtime caregiver utilization and established case profitability.

WellSky Scheduling & Documentation

• Maintain accurate real-time scheduling information in WellSky including caregiver assignments schedule changes cancellations call-outs replacements and other scheduling activity.
• Ensure caregiver availability and relevant scheduling information are current in WellSky.
• Document scheduling communications exceptions and significant issues according to company procedures.
• Review caregiver clock-in/clock-out activity and audit shiftsto identify discrepancies between scheduled and worked hours.
• Escalate unresolved timekeeping attendance or scheduling discrepancies to management.

Client & Caregiver Communication

• Serve as the primary point of contact for clients and families regarding caregiver schedules and scheduling changes.
• Communicate caregiver changes delays replacements and other schedule updates promptly and professionally.
• Maintain positive working relationships with clients families and caregivers while setting clear expectations regarding schedules and availability.
• Communicate with caregivers regarding assignments schedule expectations client-specific requirements and changes to their schedules.

Staffing & Workforce Planning

• Identify recurring coverage challenges difficult-to-fill shifts geographic gaps and caregiver availability shortages.
• Regularly communicate specific hiring needs to management/recruiting including needed availability locations schedules skills and qualifications.
• Assist as assigned with monitoring caregiver credentials and required documentation and alert management to upcoming expirations or missing documentation.

Problem Resolution & On-Call

• Use sound judgment urgency and problem-solving skills to resolve scheduling issues while maintaining continuity and quality of client care.
• Participate in the on-call scheduleincluding responding to after-hours scheduling emergencies and caregiver call-outs.
• Work with management to address client or caregiver complaints incidents injuries performance concerns and other issues that affect scheduling or service delivery.

Emergency Fill-In Coverage If Required

• While rare emergencies happen and urgent caregiver coverage may arise or a last-minute shift cannot reasonably be filled. Your help as a caregiver may beneededI

• Minimum 1 year of scheduling experience in a home care agency home health agency senior living community healthcare facility or similar medium to high-volume staffing environment.
• WellSky proficiency strongly preferred including caregiver scheduling maintaining availability managing open shifts documenting schedule changes and reviewing timekeeping/clock-in activity.
• Strong problem-solving and critical-thinking skills with the ability to make sound decisions quickly when dealing with call-outs uncovered shifts caregiver conflicts and last-minute changes.
• Highly organized with the ability to manage multiple schedules priorities and urgent issues simultaneously.
• Strong communication and interpersonal skills with the ability to work professionally with caregivers clients families and office staff.
• Proactive rather than reactiveable to anticipate coverage problems and address them before they become emergencies.
• Comfortable working independently and taking ownership of the schedule from beginning to resolution.
• Dependable and able to participate in a rotating after-hours/on-call schedule.
• Home care or senior care scheduling experience is strongly preferred.

Why Work for Senior Helpers

• Great Place to Work Certified91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• AutonomyWe encourage our team members independence and believe in our team to complete their job duties without micromanaging
• Task VarietyWe provide an engaging workday that uses your various skill sets to avoid monotony

IND901