Satisfaction Manager

Status: Full Time Salary

FLSA Classification: Exempt

Summary of the Position:The Satisfaction Manager provides leadership and oversight of YAPs satisfaction monitoring system including participant/family phone monitoring and Referring Authority (RA) satisfaction survey processes. This role ensures consistent collection analysis and reporting of satisfaction data to inform continuous quality improvement (CQI) strengthen stakeholder relationships and support organizational decision-making.

The position supervises monitoring staff manages survey administration systems (including phone-based and electronic surveys) and leads the development of actionable improvement plans based on feedback trends. The Satisfaction Manager serves as a key partner to program leadership and CQI teams to ensure feedback is translated into measurable service improvements.

Qualifications/Requirements:

• Associates Degree is required
• Bachelors Degree or Equivalent is preferred
• Minimum of 35 years of experience in quality improvement program monitoring or evaluation
• Supervisory or management experience strongly preferred
• Experience with survey tools (e.g. Qualtrics) and data systems (e.g. Evolv) preferred
• Experience in behavioral health human services or nonprofit environment strongly preferred
• Experience working with external stakeholders

Benefits Available:

• Medical/Prescription
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Optional Life Insurance
• UNUM Supplemental Insurance
• Pet Insurance
• Life Lock Identity Theft Insurance
• Employee Assistance Program
• Paid time off
• Holiday Pay
• 403(b) Retirement Savings Plan.
• Direct Deposit
• Weekly Pay

Youth Advocate Programs Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on individual merit skills and qualifications without regard to race age color ancestry national origin religion sex military or veteran status or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics

Required Experience:

Manager