SAP L1 Production Support Specialist

Stefanini Group is hiring!

Stefanini is looking for a SAP L1 Production Support Specialist Marshall MI (Onsite)

For quick apply please reach out Fardeen Ali at /

You will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across BOBMs business functions. You will bring structure visibility and rapid issue resolution to a fast-moving multi-workstream environment spanning Finance MDM Purchasing HR Supply Chain Collaboration Warehouse ASN and this role you will sharpen your project management production support and cross-functional leadership skills while making a real impact on a next-generation manufacturing facility.

Responsibilities

L1 Production Support & Incident Management

• Serve as the primary point of contact for BOBM IT L1 support activities across the SAP S/4HANA production environment.
• Own end-to-end support workflows in JIRA ServiceNow and CALMmanaging tickets and backlogs prioritizing by severity and business impact enforcing SLA compliance and escalating unresolved issues to L2/L3 teams with clear root-cause context.
• Build and maintain incident and performance dashboards/scorecards to track trends surface recurring issues and report key support metrics to stakeholders

Finance & Integration Support

• Assist BOBM finance team with month-end close activities intercompany transactions banking accounting treasury Wall Street Backline MICS Vertex and Monex processes.
• Support SAP integration efforts across master data management purchasing and supplier interfaces API/middleware connections and ASN (Advance Shipping Notice) processes.
• Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives including end-to-end user management (provisioning deprovisioning and access modifications).

Training & Enablement

• Support BOBM SAP training and certification tracking coordinate job aid availability and schedule training sessions across workstreams.
• Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.

Experience Required

• SAP ERP Change Management SAP S4 HANA Java SAP API Jira.
• 5 years of hands-on experience with SAP ERP (S/4HANA) and 10 years leading end-to-end IT project management-planning executing and delivering complex technology projects on time and within scope.

• At least one full-lifecycle implementation of SAP S/4HANA Public Cloud.
• Demonstrated experience in L1/production support incident management and use of SAP Cloud ALM (CALM) ServiceNow and JIRA for ticketing workflow and issue tracking.
• Proven ability to build and maintain dashboards and scorecards for project status incident metrics and KPI tracking.
• Proficiency in accounting treasury banking master data management purchasing and supplier integrations API/interface management ASN and middleware platforms.
• Strong stakeholder management communication and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.

Experience Preferred

• Cloud background- SAP S/4Hana Public Cloud SAP CLOUD ALM BOBM Workstreams.
• SAP Activate methodology or project management certification.
• SAP certification(s) in Security GRC FICO S/4HANA or related modules.
• Experience with ITIL-based incident/problem/change management frameworks.
• Familiarity with automotive/battery manufacturing operations.

Education Required

Education Preferred

**Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are a CMM Level 5 company.

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