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Salesforce & Applications Administrator
Job Location:
Job Location:
Toledo, OH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (6 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
PRIMARY RESPONSIBILITY:
The Salesforce & Applications Administrator serves as the primary administrator and application owner for the Foundations Salesforce platform and supports the administration of other enterprise applications. The position is responsible for secure and reliable system configuration data integrity user access release management integration monitoring documentation and continuous improvement.
Working with Advancement Finance Gift Processing Fund Stewardship Alumni Relations and other operating teams the Administrator translates business requirements into sustainable technology solutions. The position manages enhancements and support requests coordinates vendors and technical partners and helps ensure the Foundations applications effectively support fundraising financial stewardship reporting and organizational decision-making.
SPECIFIC DUTIES
The following duties reflect managements assignment of essential functions; they do not prescribe or restrict the tasks that may be assigned.
Salesforce Administration and Product Ownership
Enterprise Applications and Integrations
Security Controls and Business Continuity
Data Governance and Quality
Change Management User Support and Collaboration
The Salesforce & Applications Administrator serves as the primary administrator and application owner for the Foundations Salesforce platform and supports the administration of other enterprise applications. The position is responsible for secure and reliable system configuration data integrity user access release management integration monitoring documentation and continuous improvement.
Working with Advancement Finance Gift Processing Fund Stewardship Alumni Relations and other operating teams the Administrator translates business requirements into sustainable technology solutions. The position manages enhancements and support requests coordinates vendors and technical partners and helps ensure the Foundations applications effectively support fundraising financial stewardship reporting and organizational decision-making.
SPECIFIC DUTIES
The following duties reflect managements assignment of essential functions; they do not prescribe or restrict the tasks that may be assigned.
Salesforce Administration and Product Ownership
- Serve as the primary administrator and application owner for Salesforce including users roles profiles permission sets sharing rules licenses and security controls.
- Configure and maintain objects fields record types page layouts validation rules reports dashboards and Salesforce Flow automations.
- Administer production and sandbox environments and coordinate testing and deployment of configuration changes and vendor-developed solutions.
- Monitor platform performance storage licenses data quality release impacts and system health; investigate and resolve issues or escalate them to the appropriate vendor.
- Evaluate Salesforce seasonal releases and installed-package updates perform regression testing and communicate relevant changes to users.
- Develop reports dashboards and data tools that support fundraising constituent engagement financial stewardship operations and management decision-making.
Enterprise Applications and Integrations
- Support the administration configuration and ongoing optimization of other assigned enterprise applications including NetSuite and related financial operational and reporting systems.
- Monitor integrations scheduled jobs and data exchanges between Salesforce and other applications; investigate failures and coordinate timely resolution.
- Maintain integration inventories field mappings interface documentation reconciliation procedures and escalation contacts.
- Coordinate application upgrades patches implementations data migrations testing and production deployments with internal stakeholders and external vendors.
- Track application licenses vendor support needs renewal requirements system dependencies and product roadmaps for assigned platforms.
Security Controls and Business Continuity
- Administer role-based access using least-privilege and segregation-of-duties principles including timely onboarding job-change and termination access updates.
- Conduct and document periodic user-access reviews in partnership with internal and external stakeholders.
- Support single sign-on multifactor authentication audit logging security monitoring data-retention requirements and compliance with Foundation information-security and privacy policies.
- Maintain application backup recovery continuity and outage procedures; participate in recovery testing and incident response for assigned systems.
- Provide documentation and evidence for internal controls audits risk assessments and vendor-security reviews.
Data Governance and Quality
- Assist and act as backup to the Data Quality Analyst to partner with business data owners to establish and enforce data definitions entry standards validation requirements ownership retention and quality expectations.
- Assist and act as backup to the Data Quality Analyst to monitor data completeness accuracy consistency duplicates and exceptions; coordinate data cleansing and remediation activities with responsible departments.
- Assist and act as backup to the Data Quality Analyst to maintain data dictionaries configuration inventories process documentation and other system-of-record materials.
- Manage or support imports exports bulk updates data migrations reconciliations and archival activities using approved tools and controls.
- Protect confidential donor constituent employee student and financial information in accordance with applicable policies and requirements.
Change Management User Support and Collaboration
- Gather and document business requirements assess solution options and translate approved needs into scalable system configurations and processes.
- Maintain and prioritize an application enhancement and support backlog in partnership with business owners and Information Technology leadership.
- Develop test plans coordinate user-acceptance and regression testing document approvals and communicate production releases and changes.
- Provide responsive user support troubleshoot application issues communicate status and identify recurring problems or training needs.
- Develop user guides process documentation training materials and knowledge-base content; provide onboarding and ongoing training to system users.
- Recommend improvements that increase functionality efficiency security usability data quality and user adoption.
- Coordinate consultants software vendors and implementation partners and participate in cross-functional technology projects.
- Bachelors degree in Information Technology Information Systems Business or a related field or an equivalent combination of education and relevant experience.
- Minimum of 24 years of experience administering Salesforce or a comparable enterprise CRM platform.
- Demonstrated experience with Salesforce configuration including objects fields security reports dashboards validation rules permission sets and Flow.
- Experience managing user access application security testing releases data quality and system documentation.
- Working knowledge of integrations APIs middleware scheduled data exchanges or related integration concepts.
- Strong analytical troubleshooting organizational project-management and written and verbal communication skills.
- Ability to manage multiple priorities work independently exercise sound judgment and collaborate effectively with technical and nontechnical stakeholders.
- Salesforce Certified Administrator credential or willingness to obtain the certification within a timeframe established by the Foundation.
- Experience with Salesforce fundraising advancement nonprofit or higher-education solutions and constituent gift pledge campaign or fund data.
- Experience with NetSuite or another ERP or financial-management system.
- Experience with Salesforce Data Loader SOQL sandbox management deployment practices bulk-data tools and data migration or reconciliation.
- Experience supporting enterprise applications in a multi-department environment and coordinating external vendors or implementation partners.
Required Experience:
Manager
About Company
Fueling the future for The University of Toledo students, researchers, clinicians and programs
