Salesforce Administrator

Reports To: Kristi Valente Director Sales Operations
Function: Sales Operations Commercial Excellence
Location: Philadelphia

Position Summary

The Salesforce Administrator supports the administration configuration maintenance security and ongoing optimization of the companys Salesforce Sales Cloud environment across multiple business divisions.

Working under the direction of the Salesforce Platform Owner this role translates approved business requirements into scalable Salesforce solutions while providing day-to-day platform support and ensuring system reliability data integrity and user adoption.

Key Responsibilities

• Administer Salesforce users roles profiles permission sets licenses security and access.
• Configure and maintain objects fields record types page layouts Lightning pages validation rules Flows and other Salesforce automation.
• Support Salesforce CPQ Einstein Activity Capture custom applications and division-specific Salesforce processes.
• Troubleshoot user issues automation failures production defects and system configuration problems.
• Support Salesforce integrations and coordinate technical troubleshooting with IT developers consultants and third-party partners.
• Monitor platform health storage archiving automation performance and other administrative controls.
• Manage sandbox testing deployments release readiness and configuration documentation.
• Evaluate Salesforce seasonal releases and recommend applicable platform improvements.
• Support onboarding user training SOP development and adoption of approved Salesforce processes.
• Assist with platform enhancements and projects across Pro AV Consumer Appliances and other supported business functions.

Qualifications

• 3 years of hands-on Salesforce administration experience in a complex Salesforce environment.
• Salesforce Administrator certification required;
• Advanced Administrator and/or Platform App Builder preferred.
• Experience with Salesforce Flow security/access administration reporting and complex business processes.
• Experience with Sales Cloud Marketing Cloud Experience Cloud and Data Cloud
• Salesforce CPQ and integration experience strongly preferred.
• Strong troubleshooting documentation communication and requirements-analysis skills.
• Ability to manage multiple priorities while working within established platform governance and architecture.