Sales Support Specialist

Position Overview

The Sales Support Specialist serves as a vital bridge between executive leadership the internal sales team and incoming this hybrid role you will perform high-level administrative functions and operational tracking while actively supporting sales drafting quotes coordinating proposals and assisting law enforcement military and commercial clients.

Key Responsibilities

Administrative Support

• Consolidate and prepare daily action summaries tracking reports and executive updates.
• Coordinate logistics for trade shows client demonstrations and high-level corporate travel.
• Maintain complete confidentiality and discretion regarding corporate data sensitive client files and executive correspondence.

Sales Support

• Field pre-screen and route incoming sales leads and inbound customer inquiries.
• Draft generate and process official price quotes product proposals and preliminary bid documentation.
• Maintain client relationships through phone and email communications ensuring timely follow-up throughout the sales pipeline.
• Process sales orders and demonstration equipment requests.

Operations & Accounting Alignment

• Collaborate closely with the accounting team to facilitate order-to-cash workflows customer billing and invoice generation.
• Reconcile customer purchase orders (POs) and finalized contracts against original quotes and proposals.
• Input and maintain detailed customer data communication logs and sales tracking metrics in the company CRM (QuickBooks / internal software).
• Track and summarize sales reports.

Required Qualifications

• Experience: 24 years of combined experience in inside sales support executive assistance sales administration or contract coordination.
• Education: Associate degree or Bachelors degree preferred (or equivalent combined experience).
• Software Skills: Proficiency in Microsoft Office Suite (Excel Word Outlook) and hands-on experience with CRM systems and accounting software (such as QuickBooks).
• Communication: Exceptional verbal and written communication skills suitable for high-stakes client and agency correspondence.
• Detail Orientation: High level of accuracy in contract oversight quote preparation and tracking complex multi-part system specifications.

Preferred Skills & Experience

• Background or familiarity with military law enforcement firearms training or technical simulation products.
• Prior experience dealing with government RFPs price quotes or bid processes.
• Ability to multitask under tight deadlines in a fast-paced manufacturing/technology environment.