Sales Support Representative 1st Shift (Hybrid)

Work Flexibility: Hybrid

** THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT **

Schedule

• 1st Shift: Mon Fri 8a 4:30p
• Hybrid: In-office Mon - Weds

What you will do

As the Sales Support Representative you will be responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry scheduling and order management from conversion to delivery to the customer.

• Responsible for total customer and sales representative satisfaction in order management
• Provide (2-3) sales regions with prompt quality service and support in a variety of areas including but not limited to order entry converting order management (date matching expedites) temp requests weld warranty replacements sample orders and troubleshooting various order inquiries
• Effectively communicate with sales reps regional managers and other teams/departments (IBP Schedulers AR Service Parts Marketing)
• Answer incoming Account Manager calls and emails
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone electronically or by fax
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
• Abide by company departmental policies and regulatory procedures identifying and recording all productivity issues or concerns to help root cause problems
• Build relationships and fosters teamwork with fellow team members leadership and individuals within other departments

What you need

Required

• High school diploma or equivalent
• Two (2) years related work experience

Preferred

• Bachelors degree

$21.58 - $29.20 USD Hourly

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.