Sales Support Level 2

Position Summary:
The Sales Support Specialist II provides advanced administrative commercial and operational support to the Sales team within an aerospace manufacturing environment. This role serves as a key liaison between customers sales representatives engineering operations supply chain quality and finance to ensure timely and accurate processing of customer inquiries quotations orders and contract requirements. The position requires strong knowledge of aerospace manufacturing processes customer expectations and contract administration to support revenue growth customer satisfaction and on-time delivery performance.

Customer and Sales Support

• Serve as a primary point of contact for customer inquiries order status requests and routine commercial matters.
• Support outside sales representatives and account managers by preparing quotations proposals and customer presentations.
• Maintain regular communication with customers regarding schedules lead times pricing and order fulfillment.
• Assist in managing key customer accounts and developing positive customer relationships.
• Coordinate customer visits audits and business review meetings.

Quotation and Contract Management

• Prepare and process Requests for Quote (RFQs) utilizing engineering manufacturing and finance inputs.
• Review customer purchase orders for accuracy and compliance with quoted terms.
• Analyze customer contracts specifications and flow-down requirements.
• Ensure customer requirements are communicated to applicable internal departments.
• Support contract review processes and maintain associated records.

Order Management

• Enter and manage customer orders within ERP systems.
• Monitor orders throughout the manufacturing process to ensure adherence to customer commitments.
• Coordinate order changes schedule adjustments and expedite requests.
• Track backlog and delivery schedules to identify potential risks.
• Maintain accurate customer and sales data within company systems.

Cross-Functional Coordination

• Collaborate with Engineering Production Planning Quality Supply Chain and Shipping departments to support customer requirements.
• Assist in resolving delivery quality and production-related issues impacting customers.
• Coordinate responses to customer corrective action requests and supplier performance inquiries when required.
• Support new product introduction (NPI) and transition programs.

Reporting and Analysis

• Generate sales reports backlog reports forecasting data and customer performance metrics.
• Monitor key account activity and assist with sales forecasting.
• Analyze trends related to customer orders quote conversion rates and delivery performance.
• Prepare presentations and business reports for management review.

Education

• Associates degree in Business Administration Marketing Supply Chain Manufacturing or related field required.
• Bachelors degree preferred.

Experience

• 3-5 years of experience in sales support customer service account coordination or commercial operations.
• Experience in aerospace defense manufacturing or other highly regulated industries preferred.
• Experience supporting quotations contract review and order management processes.

Knowledge Skills and Abilities

• Knowledge of aerospace manufacturing processes and production environments.
• Understanding of customer contracts purchase orders and commercial terms.
• Experience with ERP/MRP systems such as SAP Oracle Epicor M3 or similar platforms.
• Strong proficiency in Microsoft Office Suite particularly Excel.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to handle multiple priorities and deadlines simultaneously.
• Strong customer service and problem-solving abilities.

• Experience with AS9100 aerospace quality systems.
• Knowledge of aerospace customer requirements and contractual flow-downs.
• Familiarity with government contracts and defense industry requirements.
• Experience with CRM systems such as Salesforce Microsoft Dynamics or HubSpot.
• Background supporting OEM and Tier 1 aerospace customers.