Sales Support Associate

ABOUT US:

Lyons Specialty Company. LLC is an independent wholesale distributor servicing 500 accounts in convenience store retail and foodservice across Louisiana Mississippi and Arkansas. We are a family owned and operated business with over 100 years of stability experience and success. Our success is based on a strong commitment to maximizing the potential of our customers and employees alike. We are dedicated to adding value and supporting the internal growth of our talented and committed team!

ABOUT THE ROLE:

SNAPSHOT: The Sales Support Associate is an associate who supports and assists both the sales department and accounting department to oversee and process customer returns. The role is responsible for ensuring the timely efficient and accurate process of customer returns within an assigned territory.

• TERRITORY: Southwest Louisiana (Lafayette Lake Charles)
• OFFICE LOCATION: 2800 Hwy 1 N Port Allen LA 70767
• DEPARTMENT: Sales and Accounting
• COMPENSATION: Hourly (starting at $15) Mileage Reimbursement
• COMMITMENT: Full-Time: Monday Friday (8:00am 5:00pm)
• BENEFITS: Health Dental Vision Basic Life Short/Long Term Disability PTO 401(K)

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Read learn and understand product inventory and product date codes.
• Introduce self to store management and provide positive professional and friendly customer service upon arrival throughout and prior to departure in every account.
• Review closely with customers the inspection and verification of products being returned and/or discarded.
• Manage the eligibility approval of returned products according to company credit policies.
• Maintain accurate packaging coding sealing and processing of customer returns for pickup.
• Ensure proper packaging and discarding of unsaleable damaged and/or outdated products.
• Complete return/credit forms and necessary reports accurately in a timely manner.
• Provide store support to replace tags and assist with merchandising needs as needed.
• Work closely and collaboratively with Territory Sales Manager (TSM) Regional Sales Manager (RSM) Controller and Sales VP.
• Interact effectively with all levels of management and employees through communication in-person over-the-phone and in-writing.
• Cooperation and execution of flexibility Schedules are subject to change monthly.
• Function as a team member with willingness to perform any duty assigned to best serve the companys mission.

ABOUT YOU:

PREFERRED EXPERIENCE & QUALIFICATIONS:

• Must be at least 18 years of age. Must have a High School diploma or equivalent.
• Must be able to satisfactorily pass a criminal background check and drug/alcohol screen.
• Must reside and can travel daily within the assigned territory. Must have a valid drivers license clear motor vehicle report reliable transportation and insurance.
• 1 years of sales and customer service experience.
• Knowledge and proficiency in Microsoft Office (Outlook Word Excel Teams) and sales software.

KEY ABILITIES & SKILLS:

• Driven with a strong work ethic and displays a self-motivated high level of effort and commitment towards performing work independently of direct supervision.
• Interpersonal pleasant with customers and co-workers displays good-natured cooperative attitude respectful and courteous towards others.
• Willing and able to work hard in a fast-paced schedule driven environment with time pressures to complete work efficiently and effectively.
• Demonstrate problem solving conflict management critical thinking and decision making skills.

VALUABLE CHARACTERISTICS (that define Lyons Specialty Co. Culture):

• Pride Being and doing your best even when no one else is looking.
• Passionate The internal drive for individual team and company.
• Adaptable A willingness to change when necessary.
• Resourceful Using existing tools and processes to execute responsibilities timely and accurately.
• Winning Self-motivated and goal-driven to go out and win the day EVERY DAY!

PRE-EMPLOYMENT REQUIREMENTS:

Applicable candidates will be required to submit authorization and successfully complete Pre-Employment Screening:

Criminal Background Investigation Motor Vehicle Record and Valid Drivers License Drug and Alcohol Test.

The above information is intended to describe the general nature preferred abilities and level of the work being performed by individuals assigned to this role. It is not intended to be an exhaustive list of all duties responsibilities and skills required. Furthermore they do not establish a contract for employment.

Lyons Specialty Co. LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to individuals race color religion creed sex national origin age disability marital status veteran status or any other status protected by applicable law.