Sales Solution Architect – AI-Enabled Ecommerce & Marketplaces

Company Overview

McFadyen Digital is a leading advisor and implementer of digital commerce and marketplace solutions with a growing AI practice. During three decades of ecommerce work weve built hundreds of enterprise-scale platforms that cumulatively generate tens of billions of dollars of gross merchandise value (GMV). Were honored to have helped over 10% of the Fortune 500 with their digital commerce initiatives. Over 250 global brands like ABB AB InBev ACCO Albertsons American Red Cross American Eagle Outfitters US Army US Agriculture Dept (and many more) have entrusted their digital transformations to McFadyen. We operate global offices across the US Brazil and India. McFadyen Digital has been a trusted employer for 39 years and believes that people are the most important part of our company. Were proud of our Great Place to Work certification.

Learn more about us at our website:

The Opportunity

McFadyen Digital is looking for a Solution Architect to design the next generation of AI-powered ecommerce and marketplace platforms for our Fortune 500 clients while also leading McFadyens own internal AI initiatives. This is a rare dual mandate: youll architect scalable commerce and marketplace solutions for our clients and youll set the vision and roadmap for how McFadyen adopts and operationalizes AI across the business. If you love solving hard technical problems at the intersection of commerce data and artificial intelligence this role is built for you.

Responsibilities

Top 5 Responsibilities

1. Own technology solutioning for ecommerce and marketplace sales prospects. Lead sales discovery sessions to collect and document business requirements and translate them into technology solutions that integrate enterprise platforms (e.g. Adobe Commerce commercetools Mirakl Akeneo Databricks) AI tools custom software development and business process transformation.
2. Craft compelling presentations proposals ROI/value statements and demos that showcase a prospects ecommerce marketplace data and/or AI needs. Collaborate with our sales and delivery organization to write the scope assumptions requirements and technical aspects of SOWs.
3. Collaborate with our delivery team to estimate staffing and timelines to create cost models.
4. Serve as a technical advisor to existing clients and cross-sell additional services/solutions such as data management/optimization AI enhancements cross-channel expansion and evolving partner solutions.
5. Evaluate and demonstrate emerging AI/ML technologies including LLM extensions generative AI data enrichment conversational interfaces and agentic frameworks to enhance both McFadyens service offerings and internal demo/delivery capabilities.

Additional Responsibilities

• Design solution architectures on platforms like Adobe Commerce SFCC SAP Hybris commercetools and Mirakl integrating AI/ML models and data pipelines.
• Author thought leadership content for marketing and sales purposes.
• Stay current on evolving offerings from our software partners and be ready to demonstrate them to prospects and clients.
• Produce solution design documents integration specifications and architecture diagrams for both client and internal initiatives.
• Partner with sales and pre-sales teams to develop proposals RFP/RFI responses SOWs and proof-of-concepts including effort/level-of-effort estimation and pricing input.
• Guide engineering and delivery teams on AI implementation best practices including MLOps and responsible AI governance.
• Champion data strategy and data architecture practices (data pipelines data lakes analytics) that underpin AI initiatives.
• Stay current on AI/ML advancements and proactively evaluate their applicability to commerce and marketplace use cases.
• Enforce good processes for sales document preparation management and collaboration.
• Mentor architects and engineers across the organization on AI adoption and modern commerce architecture.
• Collaborate cross-functionally with product engineering and client stakeholders to keep McFadyens AI roadmap aligned with business priorities.
• Embed AI-driven capabilities such as personalization intelligent search product recommendations dynamic pricing and fraud/anomaly detection.

Qualifications

Top 5 Qualifications

1. 10 years of experience in solution/technical architecture with a strong focus on ecommerce or marketplace platforms ideally in both B2B and B2C / retail.
2. Proven success as a sales engineer or similar sales-related role promoting enterprise web technology - ideally ecommerce marketplace data management content management or similar solutions. Responsibilities should have included solutioning effort/level-of-effort estimation proposal and SOW development and RFP/RFI response for enterprise clients.
3. Compelling communication and presentation skills honed by interacting with both business executives and technology teams at enterprise-scale organizations.
4. Deep expertise in at least one major commerce platform (Adobe Commerce commercetools Shopify Mirakl SFCC SAP Hybris or similar).
5. Proven hands-on experience designing and deploying AI/ML solutions (recommendation engines NLP generative AI LLMs) in production environments.

Additional Qualifications

• Demonstrated experience leading or driving an organizations AI strategy or innovation initiative.
• Strong understanding of API-first headless and composable architectures along with integration patterns (REST GraphQL event-driven) and/or MACH approaches.
• Ability to travel typically several days per month within the USA.
• Track record of contributing to won deals through technical solutioning and estimation as part of a presales or pursuit team.
• Experience with data engineering or data architecture (data pipelines data warehousing data lakes) is a strong plus.
• Experience with Databricks a major plus.
• Familiarity with cloud AI/ML platforms (AWS SageMaker Azure AI Google Vertex AI AWS Bedrock) and MLOps practices.
• Ability to plan for and answer technical questions on platform security.
• Experience in enterprise digital transformation programs.
• Bachelors or Masters degree in Computer Science Data Science or a related field.
• Based in the United States with the ability to collaborate across McFadyens global teams (US Brazil India).

What We Can Offer You

• A career with thought leaders who literally wrote the books on Ecommerce Best Practices Marketplace Best Practices and AI Best Practices.
• A career in the fast-paced world of retail ecommerce digital marketplaces and platform businesses.
• A career with first-movers who are deploying new business models and strategies worldwide.
• A career in a flat management structure without a rigid hierarchy and bureaucracy.
• A career in a culture that rewards creativity and innovation risk-taking and teamwork.

Additional Information

Our Core Values

Caring Adaptable Proactive Empowering Clients

Keywords

Solution Architect AI Architect Artificial Intelligence Machine Learning Generative AI LLMs ecommerce Marketplace Digital Transformation Data Architecture Presales Solutioning Estimation remote job

ecommerce & Marketplace Platforms

Adobe Commerce (Magento) Salesforce Commerce Cloud (SFCC) SAP Hybris Mirakl ChannelAdvisor commercetools BigCommerce Shopify Plus

Technology & Tools

CRM (Salesforce) PIM (Product Information Management) CPQ (Configure Price Quote) CMS (Content Management Systems) OMS (Order Management Systems) ERP (Enterprise Resource Planning) BI Tools (Business Intelligence) Cloud AI/ML Platforms (AWS Azure GCP) LLMs & Generative AI Frameworks

Equal Employment Opportunity

McFadyens goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US Brazil and India we offer a world class work culture that enables top notch delivery for some of the worlds most influential companies.

McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity / expression national origin disability protected veteran status or any other characteristic protected under federal state or local law where applicable.