Sales Operations Specialist

No Relocation Assistance Offered
Job Number#174206 - Scottsdale Arizona United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

The Sales Operations Specialist serves as the backbone of our sales this role you will bridge the gap between Sales Finance and Supply Chain ensuring that every orderfrom initial entry to final collectionis handled with precision. You will be responsible for maintaining the integrity of our customer data and providing the operational support necessary for our sales team to hit their targets.

This is a hybrid position and the selected candidate is expected to work in the Scottsdale offer 4x week (Monday - Thursday).

Responsibilities:

Order & Inventory Lifecycle Management

• Order Execution: Execute accurate and timely order entry into the ERP system.
• End-to-End Oversight: Manage the full order lifecycle including reviewing rewards programs obtaining freight quotes and providing real-time status and tracking updates to stakeholders.
• Inventory Control: Monitor inventory levels and proactively manage Out-of-Stock (OOS) scenarios to minimize disruption to the customer experience.

Financial Operations & Compliance

• Credit & Collections: Take ownership of account collections and credit card maintenance. Resolve invoice disputes and process necessary Debit/Credit Memos (DM/CM) and invoice corrections.
• Returns & Buy-Backs: Lead the processing of customer returns and corporate buy-back programs ensuring all financial and physical reconciliations are accurate.

Account & Data Integrity

• Onboarding: Facilitate the setup of new accounts by reviewing paperwork and coordinating with Master Data Management (MDM) and Accounting departments.
• Data Governance: Enter and maintain high-quality customer master data to ensure reporting accuracy across the organization.

Sales & Program Support

• Go-to-Market Support: Provide operational backbone for product launches and sales promotions.
• Specialized Support: Manage education registrations and troubleshoot Marketing/Education coupon issues to ensure seamless promotional execution.

Required Qualifications:

• Education: High school degree or equivalent
• Experience: 2 years in Sales Operations Order to Invoice (O2I) Management or a related administrative/accounting role.
• Systems Proficiency: Experience with ERP systems (e.g. SAP Oracle NetSuite) and CRM software (e.g. Salesforce).
• Detail Management: Exceptional accuracy in data entry and a detective mindset for resolving invoice disputes and inventory discrepancies.

Preferred Qualifications:

• Communication: Ability to collaborate effectively across departments (Finance Logistics Sales).
• Problem Solving: Strong ability to troubleshoot technical issues such as coupon glitches or freight complications under tight deadlines.

Compensation and Benefits
Salary Range $52800.00 - $72000.00 USD

Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions please click here.

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