Sales Operations Manager

The Sales Operations Manager plays a pivotal role in supporting and optimizing the core processes that drive sales success at Gartner Conferences. Working closely with Sales Leadership and Planning and Performance this role manages the full lifecycle of key SalesOps workstreamsincluding territory management quota setting and commission reconciliation. This position is also integral to critical business cycles such as mid-year changes and the Year End Turn supporting territory and quota design approvals and implementation. The ideal candidate is detail-oriented analytical and thrives in a dynamic environment where adaptability and proactive problem-solving are essential.

What you will do:

• Manage optimize and maintain key SalesOps workstreams related to territory quota and commission.
• Provide sales leadership with timely and actionable insights into team performance risks and opportunities by building and maintaining reporting tools especially in Excel.
• Support mid-year team changes and compensation adjustments as needed to drive business growth and maintain operational accuracy.
• Develop and maintain SOPs for all workstreams including territory management onboarding and offboarding mid-year quotas and commissions to ensure business continuity.
• Identify and implement opportunities to enhance and automate processes related to territory management organizational charts quota and commission administration leveraging AI and automation where possible.
• Preparing and support monthly reporting for Exhibitor Sales as it relates to people commission and quota.
• Serve as a key member of the Year End Turn process helping with territory design build and rollout. You will play a key role in the start of year quota setting process assisting with analysis working with leaders on approvals and interfacing with VC on quota approvals.
• Continuously seek opportunities to optimize and streamline sales operations processes tools and reporting adapting to changing business needs.

What you will need:

• 5-7 years of business experience with 2-4 years of experience in sales operations preferably with a focus on reporting process optimization training and dashboard management.
• Bachelors degree required; technical or business-related field preferred.
• Ability to understand high-level sales strategies translate them into system and process requirements and ensure effective execution.
• Strong excel skills and experience with modeling are a must.
• Advanced communication skills with proficiency in Microsoft Office; familiarity with PowerBI and Salesforce systems is a plus.
• Strong attention to detail organization and project management skills.
• Experience working cross-functionally to drive outcomes with sales operations and analytics teams.
• Ability to thrive in a fast-paced changing environment and manage multiple priorities.

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Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

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We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

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At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

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