Sales Operations Manager

Job Title: Sales Operations Manager

Reports to: VP Operations

FLSA Class: Exempt

Learn more about our company and how we support you:

The surgical robot thatassistsa surgeon. The autonomous vehicle that navigates a warehouse floor. The train control system that keeps thousands of commuters on schedule. Somewhere inside that technology is an ADLINK product.

AmproADLINK Technology designs and manufactures embedded computing hardware for industries where failure is not an option. Industrial automation robotics autonomous vehicles healthcare and intelligent transportation are just some of the markets we serve. Our products sit at the edge of these systems processing data and providing real-time control where it happens when it happens not in a distant cloud.

Founded in 1995 and headquartered in Taiwan weoperateacross the US UK Singapore China Japan Korea and Germany with products deployed in more than 40 countries. Our San Jose office drives our business across the Americas and works closely with technology partners including Intel NVIDIA AMD Qualcomm and NXP.

If you want to work on hardware or software that ships into real-world applications not prototypes not demos and grow alongside a team that has been leading-edge computing for three decades we want to hear from you.

Whether you are a seasoned engineer or early in your career what you build here will end up in the real world.

How will you make animpact:

We are looking for an experienced Sales Operations Manager who will coordinate work amongst other members of the Sales Operations team and other stakeholder groups in supporting ADLINK Technology Inc.s growing business efforts and customer base.

The Sales Operations Manager is office based.

What will you do:

Manages Customer Account Management Specialist team and monitors plans and implements projects supporting order fulfillment activities.
Responsible for reviewing and updating sales processes procedures & implementation of sales automation tools.
Ensures compliance with company revenue recognition policies for booking and shipment of orders.
Manages Customer & Sales escalations.
Selects develops and evaluates personnel to ensure the efficient operation of Sales operations.
Creates and reviews Bill of Materials for item configurations.
Responsible for reviewing credit returns/cancellations/order pushes with the internal management team.
Acts as liaison between Sales Operations and other departments to ensure customer satisfaction.
Reviews and suggests forecasting for customers.
Manages and reviews Sales Orders.
Exercises judgment within defined procedures and practices to determine appropriate action.
Review factory order revision requests
Supervise employees within the Sales Operations department. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

How will you get here

Education
Bachelors Degree

Experience & Qualifications
5 years of related experience in sales operations and management and training
Previous management experience is required.
Familiar with a variety of the fields concepts practices and procedures.
Excellent written verbal and presentation skills.
Proficient with Microsoft Excel PowerPoint Outlook Word and Teams.
Ability to adapt to changing priorities.
Excellent customer service and problem-solving skills.
Self-motivated adaptable and excellent organizational and planning skills; results-oriented.
Strong time management excellent interpersonal and relationship-building skills.
Demonstrate ability to achieve operational excellence through strong analytical skills.
Ability to set up processes/procedures and make recommendations.
Experience in using the Salesforce customer relationship management platform and/or Navision enterprise resource planning software is a plus.

Benefits:

• Medical Dental and Vision Insurance

• Life AD&D Short Term Disability and Long-Term Disability insurance

• 401kretirement plan

• HSA Health CareFSAand Dependent Care FSA

• Vacation and Sick Leave

• Paid holidays

Physical Demands and Work Environment:

• While performing the duties of this job the employee is frequently required to sit; regularly use hands to handle or feel objects tools or controls; talk and hear; and doing things such as analytical work or reports which requires focus while utilizing a computer.

• Must be able tooperategeneral office equipment.

• Physical stamina to stand reach bend lift grasp and kneel.

• The employee must occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

• The noise level in the work environment is usually quiet to moderate.

AAP/EEO Statement:AmproADLINK Technology does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factors.

Base Salary Range:$125000 - $150000 USD Individual offers are based on job-related skills experience qualifications work location and market conditions. This range does not include bonus compensation or benefits which are outlined during the offer process.

AI-Assisted Screening Notice:As part of our applicant tracking process ADLINK uses an AI-powered screening tool called Talent Fit to help evaluate candidate applications. This technologyassistsour recruiting team inidentifyingqualified candidates based on the requirements of the role. All hiring decisions are made by ADLINK personnel andcandidates are encouraged to contact our HR team at emailprotected if they have questions about the screening process.

Applicant Privacy Notice:AmproADLINK Technology collects personal information from job applicants as part of the recruiting and hiring process. This includes information you provide directly such as your name contact details work history and qualifications. We use this information solely to evaluate your application and manage our recruiting process. We do not sell applicant personal information. For questions about how your information is handled contact us at emailprotected.

California applicants: This notice is providedpursuant tothe California Consumer Privacy Act (CCPA).

Fraud & Scam Alert:This is an official ADLINK job posting. ADLINK will never request payment banking information or personal financial details at any stage of the recruitment process. If you are selected to move forward you will be contacted directly by a member of the ADLINK Human Resources team through our Applicant Tracking SystemJazzHRor using an official @ email you suspect fraudulent activity or have questions about the authenticity of a job posting or communication please contact us directly atemailprotected.

Additionalinformation about the role:Please note this job description may not cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee for this job. Dutiesresponsibilitiesand activities may change at any time with or without range may bemodifiedat any time at our sole discretionanddoes not includeadditionalbonus compensation and may consider other candidates for this position with more experience and would expect the salary range to change range may bemodifiedat any time at our sole discretion. This base salary does not includeadditionalbonus compensation and benefits.Individual compensation packages are based on factors unique to each candidate including job-related skills training experience qualifications work location and market conditions.