Sales Office Administrator

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

CRFS is seeking a Sales Office Administrator who will report to the US Sales Operations Director on the US Sales team. The successful candidate will serve as the operational backbone of the US admin functionmanaging order processing CRM administration and customer communicationsto ensure a seamless sales process and high customer satisfaction.

The following represents the current essential functions of this position. CRFS leadership may assign or reassign duties and responsibilities at its discretion.

• Order Processing: Receive and accurately process sales orders via email or phone ensuring complete data integrity and timely fulfillment.
• Invoicing and Documentation: Generate and send invoices to end customers verify data accuracy in all orders and maintain up-to-date customer records.
• Portal Management and Document Control: Operating updating and managing user access on company web portals. Accurately filling out submitting and tracking the status of electronic or paper forms.
• Sales Team and Customer Support: Provide high-quality inside sales support to the US sales team acting as the key liaison between sales representatives customers and logistics partners to increase team productivity and effectiveness.
• CRM Management: Maintain and update CRM records; actively follow up with new contacts and reactivate cold contacts to generate and nurture leads for the sales team; support lead generation and conversion initiatives using data analytics.
• Logistics Coordination: Serve as the primary point of contact for shipping and logistics to ensure timely and accurate delivery to customers.
• Trade Show and Event Support: Assist with preparation and coordination for CRFS activities at trade shows and industry conferences.
• Post-Sale Support: Handle post-sale inquiries returns and warranty issues; maintain high customer satisfaction through responsive and professional follow-through.
• Travel Requirement: Occasional domestic travel required to support trade shows and customer meetings (estimated up to 10%).
• Perform other related duties of which the above are representative.

• Minimum Education: High school diploma required;
• Minimum Experience: 13 years of experience in sales support customer service or an administrative role.
• Required Skills: Proficiency in CRM platforms (Salesforce HubSpot or equivalent) and Microsoft Office Suite (Excel PowerPoint Word); excellent verbal and written communication; strong organizational skills and ability to manage multiple tasks simultaneously; high attention to detail and data accuracy in order management and record-keeping.
• Required Training / Certifications / Licences: None required; relevant CRM or business administration certifications are a plus.
• All employment offers are contingent upon successful completion of a background check.

• Bachelors degree in Business Administration Communications or a related field preferred.
• Experience supporting B2B or technology sales teams particularly in a technical or government-adjacent industry.
• Familiarity with Salesforce or HubSpot CRM platforms and experience using data analytics to support sales reporting or pipeline management.
• Experience coordinating logistics or working with shipping/freight partners; familiarity with trade show or event coordination is a plus.

• Standard office environment at CRFSs US headquarters in Reston VA operating on a hybrid schedule.
• Occasional attendance at trade shows exhibitions and industry events to support the US sales team.
• Primarily sedentary role; extended periods of computer use required.
• Must be able to remain in a stationary position for extended periods and occasionally move about the office to access files equipment and meeting spaces.
• While performing the duties of this role the employee may be required to:
• Occasionally lift and carry items up to 20 lbs. such as marketing materials or event supplies.
• Operate standard office equipment including computers printers and phones.
• Coordinate and receive incoming shipments; assist with package handling as needed.

Basic Requirements

• Minimum Education: High school diploma required;
• Minimum Experience: 13 years of experience in sales support customer service or an administrative role.
• Required Skills: Proficiency in CRM platforms (Salesforce HubSpot or equivalent) and Microsoft Office Suite (Excel PowerPoint Word); excellent verbal and written communication; strong organizational skills and ability to manage multiple tasks simultaneously; high attention to detail and data accuracy in order management and record-keeping.
• Required Training / Certifications / Licences: None required; relevant CRM or business administration certifications are a plus.
• All employment offers are contingent upon successful completion of a background check.
• Standard office environment at CRFSs US headquarters in Reston VA operating on a hybrid schedule.
• Occasional attendance at trade shows exhibitions and industry events to support the US sales team.
• Primarily sedentary role; extended periods of computer use required.
• Must be able to remain in a stationary position for extended periods and occasionally move about the office to access files equipment and meeting spaces.
• While performing the duties of this role the employee may be required to:
• Occasionally lift and carry items up to 20 lbs. such as marketing materials or event supplies.
• Operate standard office equipment including computers printers and phones.
• Coordinate and receive incoming shipments; assist with package handling as needed.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.