Sales Mgr
Charlotte, NC - USA
Job Summary
Proactively identify solicit and secure new business opportunities to achieve and exceed revenue goals.
Manage a defined portfolio of accounts across segments such as Corporate SMERF Leisure Government or Travel Trade (as assigned).
Develop and execute strategic sales plans aligned with hotel and Marriott International revenue objectives.
Conduct regular sales calls site inspections client presentations and networking activities.
Negotiate rates contracts and terms in line with hotel pricing strategies and brand guidelines.
Build and maintain strong long-term relationships with key decision-makers and stakeholders.
Understand client needs and provide tailored solutions using Marriotts full range of products and services.
Ensure seamless handover of confirmed business to Events Operations and Revenue teams.
Monitor account performance and identify opportunities for upselling and cross-selling.
Analyze market trends competitor activity and customer behavior to identify growth opportunities.
Participate in forecasting budgeting and revenue planning processes.
Maintain accurate and up-to-date sales activity records using Marriotts CRM and sales systems (e.g. CI/TY Salesforce or equivalent).
Work closely with Revenue Management Marketing Events and Operations teams to optimize overall hotel performance.
Participate in weekly sales meetings strategy sessions and brand-driven initiatives.
Support hotel-wide promotional campaigns and Marriott Bonvoy loyalty initiatives.
Represent Marriott International in a professional ethical and brand-consistent manner at all times.
Ensure all sales activities comply with Marriott brand standards policies and procedures.
Deliver exceptional customer service and uphold Marriotts commitment to putting people first.
Achievement of individual and hotel revenue targets
Room nights and total revenue generated
Account retention and growth
Conversion rate of leads and RFPs
Customer satisfaction and loyalty metrics
Bachelors degree in Hospitality Management Business Administration Marketing or a related field preferred.
Minimum 25 years of sales experience in the hospitality industry preferably within an international hotel brand.
Prior experience with corporate SMERF or group sales is highly desirable.
Experience working with CRM systems and sales reporting tools.
Strong negotiation presentation and communication skills
Proven ability to build and maintain client relationships
Results-driven with strong commercial acumen
Excellent organizational and time-management skills
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in MS Office; experience with Marriott sales systems is an advantage
High level of professionalism and integrity
Customer-focused mindset aligned with Marriotts service culture
Proactive self-motivated and resilient
Adaptable and open to continuous learning
Required Experience:
Manager
About Company
Elevate your travel experience with TPG Hotels, Resorts & Marinas Official Site. From beachfront resorts to city hotels, we have it all.