Sales Development Representative

The Company

(formerly Sendbird) is on a mission to build the AI workforce of tomorrow. For over a decade we built the infrastructure behind conversationschat voice video messaging APIsand became the #1 CPaaS platform for in-app communications. 4000 brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash Match Group Noom Yahoo Sports Rakuten and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure wed spent a decade building would become commoditized. The value would move up the stackinto intelligence into experience into outcomes.

We had a choice: protect what we built or reinvent ourselves.

We chose reinvention.

In December 2024 we made the full strategic pivot to AI-first customer experience. By February 2025 wed launched our AI agent for enterprise CXbuilt on a decade of conversation data now with intelligence on top. And in November 2025 we rebranded to .

The name says it all. AIs real promise isnt efficiency or cost savings. Its giving customers back something they lostthe feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesnt. builds memory over time learns preferences and connects context across every channelchat SMS email voice WhatsAppwithout losing the thread. Were building AI that makes customers feel understood seen and remembered.

The Role

Were looking for a Sales Development Representative with drive energy and a capability for sparking conversations with prospects. You will play a critical role in our sales and marketing team by prospecting discovering and expanding business opportunities. You will identify the right customers qualify them help nurture the long-term relationship and convert them to real opportunities. We expect you to have the drive to achieve ambitious goals and yet work with the team to streamline operational excellence. This is a great opportunity if you want a successful career in tech sales. You will gain a lot of experience that will help get you into closing and/or leadership roles.

This is an outbound-focused role targeting mid-market/enterprise accounts where youll be proactively building pipeline from scratch rather than working inbound leads.

You might be this person if:

• You have the discipline to work with autonomy in a fast-paced environment.
• You have accomplished something youre really proud of.
• You have a high level of integrity.
• You have AI experience around research and personalization.
• You love prospecting and speaking to future customers.

You need to have:

• Prior experience in lead generation sales and/or marketing.
• Passion for understanding and explaining technology.
• Exceptional organizational skills and capable of multi-tasking between various tasks.
• Excellent communication and writing skills.
• Impeccable work ethic and dedication towards customers.
• A quick learner with positivity and a sense of humor.
• Tech-savvy and/or previous experience with web and mobile development projects.
• Formal AI or SaaS lead generation training at an extremely competitive sales environment.
• Experience in digital industries (communities SaaS AI live-streaming on-demand e-commerce gaming etc).
• Proficient in Salesforce Salesloft Linkedin Sales Navigator LeadIQ Nooks Zoominfo (or equivalent tech stack).

What youll actually do:

• Collaborate with marketing and sales to build a pipeline for mid-market and/or strategic accounts.
• Identify key contacts for target accounts and firmly build the foundations for sales engagement.
• Engage prospects across multiple channels including phone email LinkedIn and more.
• Add value by providing the right content for each opportunity ie. case studies screencasts presentations event invitations.
• Manage track and report sales activities and results using Salesforce.

What we offer:

We take care of the people who build the future. Heres some of what you can expect when you join Sendbird:

• Medical dental and vision coverage on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO 13 company holidays 7 sick days 2 rest & rejuvenation days 1 volunteer day and your birthday off.
• $3500 annual Be Your Best Self boost. Spend it on anything that helps you grow. Gym memberships therapy books courses massages and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment flexible contributions and access to Vanguards investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare dependent care and commuter expenses.
• Life & disability coverage fully paid. Life insurance and AD&D at 2x your salary plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation we set standard ranges for all roles based on function level and geographic location. To determine our ranges we use a variety of compensation data benchmarks from similar-stage growth companies. A reasonable estimate of the current annual salary range for this role is $100000 - $125000 OTE. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds experiences and skill sets. Sendbird is a place where everyone can learn and grow. We respect promote and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested award-winning communication APIs Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4000 leading appsincluding DoorDash Match Group Noom and Yahoo SportsSendbird powers over 7 billion conversations every month offering exceptional reliability security and compliance that meet enterprise-level demands.

Headquartered in California Sendbird is backed by ICONIQ SoftBank Tiger Global Y Combinator and other reputable investors.