Sales Customer Support

Sales Customer Support Associate

The Direct Distribution Associate supports daily customer shipments while providing a high level of service to customers distributors retailers and the sales team. This role coordinates and monitors orders maintains accurate customer and shipment data resolves issues and communicates with internal and external partners to ensure orders and commitments are completed accurately and on time. The position requires strong attention to detail organization communication and customer service skills.

Location
Jeffersonville IN

Why Youll Love It Here!

• Attractive total compensation package
• Medical Dental and Vision benefits on day one
• Annual merit-based performance wage increases
• Performance-based bonus opportunities twice per year
• Generous PTO package
• Family-like atmosphere that promotes growth and flexibility.

Purpose Of This Position

The purpose of this position is to ensure direct distribution orders and shipments are processed accurately and efficiently while providing exceptional support to customers distributors retailers and the sales team. This role helps maintain strong customer relationships by monitoring orders resolving issues maintaining accurate data and ensuring customer commitments are met.

What Youll Be Doing

• Key Responsibilities

• Coordinate monitor and follow up on daily customer orders and shipments to ensure timely and accurate delivery.
• Verify and approve daily buyback shipments through the Supplier Web Portal.
• Provide responsive customer service and support to customers distributors retailers and the sales team.
• Create track and resolve customer and order-related issues through Zendesk.
• Maintain accurate customer product sourcing and retailer information within company systems.
• Track order activity dealer changes participation inventory and promotional programs.
• Prepare and distribute daily weekly and monthly reports related to direct distribution activities.
• Communicate and collaborate with customers vendors and internal teams to resolve issues and maintain a high level of customer satisfaction

What Youll Need to Succeed in this Role

• High School Diploma or GED
• 1 -3 years of clerical experience
• PC skills including data entry word processing and spreadsheet creation/modification
• Excellent customer service skills including apositive attitude good communication time management and ahigh level of accuracy
• Work well with team members customers and vendors

About Idemitsu Lubricants America Corporation

Since 1992 Idemitsu Lubricants America Corporation (ILA) has been a leading provider of high-performance automotive lubricants dedicated to innovation quality and sustainability serving the needs of original equipment manufacturers and consumers across North America. ILA is a subsidiary of Idemitsu Kosan based in Tokyo. Idemitsu has a strong focus on its people demonstrated through our unique culture together with competitive compensation professional development and a flexible work environment.

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