Sales Coordinator (On-Site, WI Local)

What You Will Do

Essential Job Functions (Core Responsibilities - 75%)

Customer Communication and Relationship Management 25%

• Responds to customer and internal departments within 24 hours and provides proactive customer follow-up.
• Communicates clearly concisely and professionally via email telephone written or in person communication.
• Manages the inbox and responses for and .
• Maintains strong customer relationships to ensure continued mutual success.
• Can effectively communicate and present our unique solutions to meet customer needs and secure new business.
• Develops effective customer service procedures and develops monitors reports and communicates customer satisfaction goals.

Sales Operations Order Management and Systems 20%

• Inputs data with accuracy and utmost attention to detail and with a sense of urgency.
• Responsible for internal sales process of new customer setup new part setup PO entry setup and timely completion and review of feedback for contract review work flow tasks and Epicor project creation and management.
• Conducts order entry ensuring purchase orders match quotations and are entered completely and correctly into Epicor. When a purchase order does not match the quotation the Sales Coordinator works with the customer to update their purchase order before it is entered.
• Serves as subject matter expert in Epicor (ERP) and HubSpot (CRM) systems for the Sales Department.
• Manages customer portals.
• Organize forecasting blanket PO and capacity planning from the forecast.
• Organize monthly T&M by working with the Project Engineers and submit to Accounts Receivable.
• Organize with the Sales Team the timely completion and execution of contractual agreements (non-disclosure indemnification master supply etc.).

Customer Issue Resolution and Satisfaction 20%

• Proactive and creative in solving problems. Resolves customer issues concerns or complaints and implements solutions that meet customer expectations.
• Supports non-routine and difficult inquiries from customers by engaging with the full team.
• Improve customer satisfaction by proactively identifying patterns of problems and barriers to solutions. Provides insight to resolve problems.

Delivery Coordination and Quality Support 15%

• Responsible for working with internal stakeholders to determine delivery dates.
• Negotiate ship dates order quantities and pricing as required.
• Manage customer returns and assists Quality Department in handling and communicating corrective actions for RMA process.
• Participates in maintaining a quality service culture.
• Knowledge of Quality and Continuous Improvement.

Additional Responsibilities (Secondary- 25%)

Sales Marketing and Business Development Support 15%

• Support the Sales Team and Project Engineers.
• Assists with organization and planning for customer visits speaking engagements conferences travel arrangements and trade show preparations.
• Create organize and track customer e-mail campaigns.
• Work with sales team to determine pricing and delivery for project deliverables.
• Manage the set up and execution of trade shows anywhere in the world.
• Support assigned Marketing tasks.
• Organizes sales leads from tradeshows and website inquiries in HubSpot.
• Support responding to new customer leads.

Process Improvement Reporting and Team Support 10%

• Develop and implement sales related business processes.
• Create customized Excel Spreadsheets and pivot tables to track sales information.
• Take notes in meetings and support team related activities.

Compliance

• Follow all company quality standards safety policies and required procedures.

• Maintain confidentiality with all proprietary information.

What You Bring

Core Qualifications

• Associates degree or equivalent of 3-5 years of related experience
• Proficiency in Microsoft Office Suite and Teams

• Effective and Efficient Project Management Skills

Preferred Qualifications

• Working knowledge of Hubspot preferred

Professional Traits We Value

• Exceptional interpersonal skills with the desire to meet customer needs

• Ability to work in a high volume rapidly changing environment

• Self-direction and motivation to manage multiple priorities simultaneously and meet deadlines.

• Strong active-listening skills.

• Strong organizational skills with exceptional attention to detail

ITAR Compliance

Compensation & Benefits

The expected salary range for this position is $60000 $67000 annually. Actual compensation will be determined based on experience skills qualifications and geographic location.

Equal Opportunity Statement

Nissha Medical Technologies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on any protected status under applicable law.