Sales Associate Optical Specialist

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service attention to detail and ownership of the final moments that matter most from pre-exam support to eyewear readiness fitting and pickup. As a key member of the team this role ensures every customer interaction feels seamless elevated and on-brand. This role blends customer connection optical support and finishing excellence to deliver consistent high-quality experiences.

Essential Functions:

Create an Exceptional Customer Experience

• Deliver warm confident and personalized service at every stage of the visit
• Guide customers through eyewear selection final fitting and product education
• Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

• Assist with patient flow and pre exam screenings to support Optometrists
• Help ensure smooth transitions between exam finish and pickup moments
• Serve as a calm knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

• Perform finishing work including final adjustments inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit function and presentation
• Prepare orders for pickup and deliver polished brand aligned handoff

Operate with Precision & Care

• Support order entry tracking and timely completion
• Maintain organized clean and efficient finish and retail areas
• Identify and resolve quality or service issues proactively

Bring the Brand to Life

• Model Eyeglass World service standards tone and behaviors in every interaction
• Uphold visual experiential and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

Qualifications :

Education

• High School Diploma or equivalent (Required)

Work Experience

• 1 year experience in optical retail sales or customer service (Required)

Additional Skills

• Strong multitasking time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required0
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Additional Information :

At National Vision we reward hard work with competitive pay bonus opportunities and a comprehensive benefits package to support you and your family now and in the future. 

Our Benefits Include: 
* Health & Dental Insurance 
* 401k Retirement Savings 
* Flex Spending Account 
* Generous Paid Time Off & Company Holidays 
* Parental Leave
* Employee Eyewear Discount

Focus on Professional Growth and Career Fulfillment: 
* Training Programs: Develop your skills and knowledge with our comprehensive training offerings. 
* Educational Courses: Gain access to courses that support both your personal and professional development. 
* Internal Promotions: We emphasize career advancement from within so youll have opportunities to grow with us long-term. 

At National Vision youll enjoy more than just a job youll have the chance to thrive in a rewarding career surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! 

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin genetic information disability veteran status and other legally protected characteristics.

Remote Work :

No

Employment Type :

Full-time